Experienced Customer Billing Specialist – 6-Month Maternity Leave Cover Contract
At arenaflex, we're revolutionizing the way businesses create and manage sales experiences. Our innovative platform empowers sales teams to drive revenue by providing beautiful, interactive collateral with analytics, payments, e-sign, and seamless integration into their CRM. With a strong business foundation and consistent growth, we're now scaling our operations, and we want you to be part of it.
About the Role
We're seeking a detail-oriented and reliable Customer Billing Specialist to join our team on a 6-month maternity leave cover contract, with the potential to extend. As a key member of our operations team, you'll play a crucial role in ensuring our customers have a smooth, accurate, and delightful billing experience. You'll work closely with our Sales, Customer Success, Support, and Finance teams to manage everything from invoicing to payments to vendor forms.
What You'll Do
As a Customer Billing Specialist at arenaflex, your responsibilities will include:
- Managing Stripe operations: create new customers and subscriptions, issue invoices, handle disputes, and monitor unusual activity.
- Setting up and maintaining Chargebee records: assist Customer Success Managers with renewals, support Account Executives with new customer setups, and enable direct debit payment arrangements.
- Overseeing Accounts Receivable: generate weekly reports, track outstanding invoices, and collaborate with CSMs to follow up with overdue customers.
- Monitoring and reporting on AR to support weekly cash flow analysis.
- Providing timely and thoughtful responses to customer queries via the billing inbox.
- Taking ownership of the Billing Slack channel, helping resolve complex billing-related support cases with the Support Team.
- Drafting and submitting vendor forms when required by customers.
- Reconciling Hubspot closed-won deals: ensure all deals are properly billed via invoice or Stripe and follow up on missing setups.
- Keeping ChartMogul in sync: ensure all new, expanded, and renewing customers are reflected correctly.
About You
To succeed in this role, you'll need:
- Excellent command of English, with strong written and verbal communication skills.
- Experience in billing, accounts receivable, or finance operations, ideally in a SaaS or tech environment.
- Familiarity with Stripe, Chargebee, and Hubspot (or similar tools) and confidence navigating them.
- Detail-oriented and strong organizational skills, with a focus on accuracy and attention to detail.
- Clear and empathetic communication skills, especially in writing.
- Ability to thrive in a remote, asynchronous environment and take initiative.
- Experience working with cross-functional teams, including Sales, Customer Success, and Support.
Bonus Points
While not required, experience with the following would be a bonus:
- Experience with ChartMogul or other SaaS analytics tools.
- Background working in startups or fast-growing companies.
- Familiarity with customer support tools like HelpScout.
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Billing Specialist, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the success of our business. We're committed to providing a positive and inclusive work environment, and we're excited to welcome you to our team.
What We Offer
As a Customer Billing Specialist at arenaflex, you'll enjoy:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements, including remote work options.
- Access to cutting-edge technology and tools.
- A collaborative and inclusive team culture.
How to Apply
If you're a detail-oriented and reliable individual with a passion for billing and operations, we'd love to hear from you! To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to welcome you to our team! Apply for this job