Experienced Data Analyst - Customer Data Management at arenaflex
At arenaflex, we're on a mission to revolutionize the way businesses work by providing cutting-edge digital work platforms that simplify and secure work experiences. As a leading company in the industry, we're seeking an experienced Data Analyst - Customer Data Management to join our team. In this role, you'll play a crucial part in ensuring the accuracy, consistency, and compliance of customer, partner, and account master data across our systems.
About arenaflex
arenaflex is a digital work platform leader, trusted by thousands of organizations worldwide. As the former VMware End-User Computing business, we've made a name for ourselves by providing innovative solutions that make digital work, work – for businesses and their people. Our comprehensive digital work platform simplifies work, making it smart, seamless, and secure. We're consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and recognized as a leader in IDC MarketScape reports for EUC. Our commitment to building a diverse workforce that reflects the communities we serve is just one of the many reasons why we're a leader in our field.
Role Description
As a Data Analyst - Customer Data Management at arenaflex, your primary responsibility will be to manage and resolve day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies. You'll work closely with business stakeholders to understand data improvement and focus areas of business for Information Management, document data management processes and procedures, and gather and analyze business requirements and critical data elements.
Key Responsibilities
* Manage and resolve data-related cases in Salesforce (SFDC)
- Maintain the integrity of customer, partner, and account master data across systems
- Engage with business stakeholders to understand data improvement and focus areas of business for Information Management
- Document data management processes and procedures
- Gather and analyze business requirements and critical data elements
- Deliver recommendations for business process improvements and implement them
- Work with cross-functional stakeholders for issue resolution
- Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com
- Exhibit accountability, ownership, and decision-making capabilities
- Hands-on experience in mastering customer data for the organization
- Prioritize tasks, manage workload, and handle escalations
- Strong verbal and writing skills, ability to work in teams
- Identify improvement opportunities and define new processes as applicable
- Good office software skills (e.g., Excel, Access, Visio, PPT)
- Exposure to building playbooks, SOPs, and KPIs is an added advantage
- Excellent knowledge of proactive data analysis in conjunction with business needs
- Good understanding of Customer, Transactions, and Products domains
- Strong experience in Salesforce.com
- Knowledge of data cleansing and standardization tools is an added advantage
- Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud
Qualifications
* 3+ years of industry experience in business data analysis
- Attention to detail and strong personal organizational skills
- Ability to work in a fast-paced, high-volume environment
- Flexible and resilient, comfortable with ambiguity
- Excellent communication skills, both verbal and written
Requirements
* Proven ability to provide guidance and make decisions that require judgment
- Experience with identifying improvement opportunities
- Strong experience in Salesforce.com
Benefits
* Comprehensive digital work platform enabling secure, personalized experiences
- Opportunity to work in a company recognized as a leader in its field
- Collaborative and dynamic work environment
- Opportunities for career growth and professional development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that includes:
- Comprehensive digital work platform enabling secure, personalized experiences
- Opportunity to work in a company recognized as a leader in its field
- Collaborative and dynamic work environment
- Opportunities for career growth and professional development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced Data Analyst - Customer Data Management looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex Careers Page](https://arenaflex.com/careers). We can't wait to hear from you! Apply for this job