Experienced Full Stack Customer Success Manager – Web & Cloud Application Development

At arenaflex, we're revolutionizing the way developers build, scale, and secure a faster, more personalized web. As a pioneer in cloud infrastructure and AI-native web development, arenaflex empowers customers like Ramp, Supreme, PayPal, and Under Armour to create exceptional digital experiences. Our mission is to enable the world to ship the best products, and we're looking for a talented Customer Success Manager to join our fast-growing team.

About the Role:

As a Customer Success Manager at arenaflex, you'll play a pivotal role in managing a portfolio of Enterprise customers, driving greater business value for them by bringing arenaflex's best ideas, innovations, and capabilities to those customers. You'll be responsible for owning a portfolio of customer accounts, from detailed customer onboarding to issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal. Your expertise in frontend development, cloud infrastructure, and modern application deployment methods will be invaluable in helping our customers achieve their goals.

What You Will Do:

* Manage a portfolio of Enterprise customers, providing exceptional support and guidance to ensure their success with arenaflex's solutions

• Be a trusted product advisor, aligning arenaflex solutions with the customer's business strategy to drive incremental value
• Lead customers through training and adoption of arenaflex's best practices, continuously delivering Positive Business Outcomes
• Enable customers to develop, preview, and ship their web properties using arenaflex's solutions
• Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business
• Maintain high levels of customer engagement and satisfaction, focusing on customer loyalty
• Facilitate Executive Business Reviews with economic decision makers and arenaflex executive sponsors
• Build and maintain account plans, including organization mapping and opportunity whitespace
• Act as the Voice of the Customer to align arenaflex's resources and efforts to improve the customer experience
• Partner with the Sales team to help identify and raise expansion opportunities

About You:

* 3+ years of professional experience in B2B / SaaS, with a focus on Developer Tools, Infrastructure, and/or Open Source products

• Experience owning end-to-end post-sales experience and success for Enterprise accounts, maintaining relationships with developers to C-suite level
• Strong collaboration mindset & capabilities, comfortable with asynchronous remote work
• Knowledge of CI/CD, deployment pipeline, and the SDLC process
• Comfortable managing accounts with varying requirements
• Demonstrable self-starter, curious, and solution-focused
• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts

Bonus If You:

* Have devised and put in motion growth and activation strategies

• Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express, etc.
• Can demonstrate an understanding of a CDN and/or Proxy
• Understand well, and can communicate clearly about DNS
• Have experience working with Enterprise applications at global scale
• Have previously worked at a high growth SaaS company

Benefits:

* Competitive compensation package, including equity

• Inclusive Healthcare Package
• Learn and Grow – we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Work Environment and Company Culture:

At arenaflex, we're committed to fostering and empowering an inclusive community within our organization. We believe in creating a workplace where everyone can do their best work, and we're dedicated to making arenaflex a place where everyone can thrive. Our offices are located in San Francisco, New York, London, and Berlin, and we offer a flexible work-from-home policy for remote employees.

Compensation and Location:

The San Francisco, CA OTE pay range for this role is $130,000-179,000. This salary range is an estimate, and actual salary will be based on job-related skills, experience, and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation.

How to Apply:

If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply to this job Apply for this job