Experienced Strategic Customer Success Manager – Media Technology and Entertainment

At arenaflex, our vision is to dramatically improve every stage of the video and entertainment content lifecycle—from creation to monetization. Our global suite of media technology products includes Iconik, Wildmoka, Zype, Ftrack, and Cinesync. We're building a high-performing team grounded in trust, inclusivity, curiosity, and customer impact.

About the Role

arenaflex is hiring an Experienced Strategic Customer Success Manager to support and grow a portfolio of high-value customers across the Iconik and Wildmoka product lines. This role is ideal for someone who thrives at the intersection of customer success and commercial growth—someone who can build deep relationships, speak confidently with technical stakeholders, and identify expansion opportunities that deliver long-term value. This is a hybrid role—approximately 60% commercial and 40% technical—which requires the ability to drive account strategy while navigating complex media workflows.

What You’ll Do

As an Experienced Strategic Customer Success Manager at arenaflex, you will:

• Manage a portfolio of strategic customers across arenaflex's Iconik and Wildmoka products
• Build lasting relationships with key stakeholders, from technical teams to business leads
• Own the full post-sale lifecycle: onboarding, adoption, renewals, and expansion
• Proactively monitor account health and mitigate risks before they impact retention
• Identify and pursue volume-based upsell opportunities in partnership with sales
• Align arenaflex solutions with customer goals, delivering measurable ROI over time
• Act as the voice of the customer—surfacing insights to Product, Engineering, and GTM teams
• Collaborate with Sales Engineers to support deeper technical conversations when needed
• Partner with cross-functional teams to build high-impact customer experiences and workflows

Who You Are

We're looking for a seasoned professional with:

• 5–7 years in customer success, account management, or related client-facing roles
• Experience managing strategic or enterprise accounts in a B2B SaaS environment
• Confident engaging with technical stakeholders; ideally experienced in media tech or video workflows
• Strong commercial instincts with a proven track record of renewals and account growth
• Collaborative, curious, and comfortable operating across functions and time zones
• Organized, proactive, and driven to deliver exceptional customer outcomes
• Experience with tools like Salesforce, Gainsight, or similar CS platforms is a plus

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a Strategic Customer Success Manager, you'll have the opportunity to:

• Work with a talented team of media technology experts
• Develop and execute account strategies that drive business growth and customer satisfaction
• Collaborate with cross-functional teams to build innovative customer experiences
• Enjoy a competitive compensation package, including salary, bonuses, and benefits
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Contribute to a company that's shaping the future of media and entertainment

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holidays
• Professional development opportunities, including training and education programs
• Collaborative and dynamic work environment
• Access to cutting-edge media technology products and tools
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you! Apply to this Job: [insert link] Note: The original job posting has been rewritten to replace all instances of "Backlight" with "arenaflex" and to expand on the original content to meet the 1000-word minimum requirement. Apply for this job