Experienced Customer Success Manager I – Driving Customer Satisfaction and Growth at arenaflex

For over 20 years, arenaflex has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day. At arenaflex, we're passionate about delivering exceptional customer experiences that drive growth, satisfaction, and loyalty. As a key member of our Customer Success team, you'll play a vital role in ensuring our customers achieve their goals and get the most out of our innovative solutions. If you're a seasoned customer success professional with a passion for driving results and building strong relationships, we want to hear from you.

About the Role:

We're seeking an experienced Customer Success Manager to join our team in San José, Costa Rica. As a Customer Success Manager at arenaflex, you'll be responsible for managing a portfolio of high-value customer accounts, driving customer satisfaction, and ensuring successful product adoption. You'll work closely with our customers to understand their needs, provide expert guidance, and develop tailored solutions to meet their business objectives.

Key Responsibilities:

* Perform initial onboarding of accounts with enterprise-level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime

• Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Be the arenaflex expert, providing guidance and addressing challenges on work/project management and collaboration to customers
• Explain technical subjects to non-technical end-user personnel in large enterprises
• Understand customer needs and address concerns
• Lead periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand arenaflex use throughout the account
• Develop tools and best practices to ensure customers are realizing the greatest possible value from arenaflex
• Use usage patterns to gain insights, provide guidance, and increase customer satisfaction
• Be the primary interface to manage and resolve important situations
• Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
• Provide expert customer insight to product management, marketing, and sales on what innovation and improvement in the user experience, product capabilities, and features, and customer engagement processes that ensure rapid adoption and usage velocity for our customers, many of which operate at massive scale
• Exceed all performance targets
• Perform other duties as assigned

Requirements:

* Account management experience with mid-to-late stage SaaS software

• 3+ years of experience maintaining valuable and outcome-based relationships with a diverse customer account base
• Outstanding task management skills across a varied set of responsibilities
• Passion for working with leading-edge, web-based technologies and a desire to understand arenaflex's benefits, use cases, and technical elements
• Willing to travel periodically based on customer and business need
• Strong command of English language both oral and written (B2+ and above)

Perks & Benefits:

* Fully paid Health & Life insurance for full-time employees and family members

• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal arenaflex account
• Teleworking options from any registered location in Costa Rica (role-specific)

Get to Know Us:

At arenaflex, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and non-traditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

How to Apply:

If you're a motivated and results-driven customer success professional looking for a new challenge, please submit your application through our website. We can't wait to hear from you! Apply for this job