Temporary Customer Service Representative - Remote Opportunity at arenaflex

Are you a customer service professional looking for a temporary opportunity to utilize your skills and experience? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than arenaflex, where we're seeking a Temporary Customer Service Representative to join our Laboratory Billing Services Department on a temporary, full-time basis.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing exceptional patient care and service. Our Laboratory Billing Services Department is a critical component of our operations, and we're looking for a talented individual to join our team on a temporary basis. As a Temporary Customer Service Representative, you'll play a vital role in ensuring that our patients and members receive the highest level of service and support.

Job Summary

We're seeking a Temporary Customer Service Representative to join our Laboratory Billing Services Department on a temporary, full-time basis. This is a 3-4 month assignment, working Monday through Friday, 8:00am-5:30pm. As a Temporary Customer Service Representative, you'll be responsible for handling incoming calls from patients and members, addressing issues related to eligibility, plan benefits, claim payments, and patient services. You'll provide quality service and customer satisfaction through effective communication and education.

Key Responsibilities

* Handle incoming calls from patients and members, addressing issues related to: + Member eligibility + Plan prescription benefits + Claim payment issues + Patient services needs, such as: - Updating billing information - Establishing payment plans - Resolving payment inquiries - Patient scheduling

• Provide quality service and customer satisfaction through effective communication and education
• Utilize knowledge of medical insurance and laboratory billing to resolve complex issues
• Maintain accurate records and data entry skills
• Collaborate with other departments to resolve issues and improve customer satisfaction

Essential Qualifications

* High School Diploma or equivalent (Required)

• Two years of Customer Service experience (Required)
• Experience with medical insurance in a hospital or physician's office setting, specifically Laboratory preferred
• Experience registering patients preferred
• High Volume call center experience preferred
• Epic EMR experience preferred
• Data entry skills

Preferred Qualifications

* Experience in a similar role at a healthcare organization

• Knowledge of laboratory billing and medical insurance
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with scheduling software and systems

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to maintain accurate records and data entry skills
• Knowledge of medical insurance and laboratory billing
• Experience with scheduling software and systems

Career Growth Opportunities and Learning Benefits

As a Temporary Customer Service Representative at arenaflex, you'll have the opportunity to gain valuable experience and skills in a fast-paced healthcare environment. You'll work with a talented team of professionals who are dedicated to providing exceptional patient care and service. arenaflex offers a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and teamwork. Our Laboratory Billing Services Department is a critical component of our operations, and we're committed to providing exceptional patient care and service. As a Temporary Customer Service Representative, you'll work in a fast-paced environment with multiple priorities, but you'll also have the opportunity to make a real difference in the lives of our patients and members.

Compensation, Perks, and Benefits

* Competitive hourly rate of $20/hour

• Temporary, full-time position with a 3-4 month assignment
• Opportunity to gain valuable experience and skills in a fast-paced healthcare environment
• Collaborative and supportive work environment
• Access to training programs and career advancement opportunities

How to Apply

If you're a motivated and customer-focused individual looking for a temporary opportunity to utilize your skills and experience, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job