Experienced Scale Customer Success Manager – Global HR Platform Development and Customer Retention

At arenaflex, we're revolutionizing the way businesses operate globally by providing a comprehensive HR platform that simplifies payroll, benefits, taxes, and compliance. As a Scale Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve success with our platform, fostering long-term partnerships, and driving customer retention and growth.

About arenaflex

arenaflex is the only global HR platform you'll ever need, empowering businesses to run global HR like a local in every country. Our platform offers a wide range of features, including global payroll, benefits, taxes, and compliance, all on one intuitive platform. With a world-class team and backing from top investors, we're committed to making a significant impact in the global HR landscape.

Our Culture

At arenaflex, we value diversity, equity, and inclusion. We believe in creating a sense of belonging for all employees, regardless of their background, identity, or experience. Our Employee Resource Groups (ERGs) – Women, Disability, Queer, and Minorities in Tech – meet regularly with our People team to ensure that everyone feels welcome and supported. We're proud to be an equal employment opportunity employer, and we encourage applicants from all backgrounds to join our team.

How We Work

We thrive on asynchronous work, allowing our team members to work flexibly and maintain a healthy work-life balance. We empower ownership and proactive action, encouraging our team to take initiative and make decisions that drive success. Our async work model means that you can plan your schedule around your life, not around meetings.

The Role

As a Scale Customer Success Manager, you'll be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. Your primary focus will be on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions.

Key Responsibilities:

* Take responsibility for the entire customer journey, from onboarding to long-term relationship management

• Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase
• Manage campaigns and product promotion, and introduce new features to clients
• Ensure delivery model is focused on quality and customer success outcomes
• Monitor customer complaints and provide assistance to solve any concerns or problems
• Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams
• Educate and train customers on key information and processes to set them up for success
• Become a global HR expert, sharing your expertise on all of arenaflex's products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management

What You'll Bring:

* Expertise in the customer lifecycle, with particular emphasis on the Onboarding phase

• Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions
• Ability to manage implementation/onboarding projects and working with a large book of clients
• Excellent attention to detail
• A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
• Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting
• Fluent written and spoken English, with well-structured communication skills

Nice to Have:

* Knowledge of how global organizations and start-ups work

• Readiness to work in a fast-paced environment
• Understanding of remote working

What We Offer:

* Competitive salary range of $29,100 USD to $60,000 USD, depending on location, experience, and skills

• Flexible paid time off and flexible working hours (async work model)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces
• Opportunity to work with a world-class team and make a significant impact in the global HR landscape

How to Apply:

If you're passionate about customer success and want to join a dynamic team that's changing the face of global HR, please submit your application and CV in English. We encourage applicants from all backgrounds to join our team and look forward to hearing from you!

Application Process:

* Interview with recruiter

• Interview with future manager
• Interview with team members (no managers present)
• Bar Raiser Interview
• Prior employment verification check

Benefits and Perks:

Our full benefits & perks are explained in our handbook at arenaflex.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (async work model)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

Join Our Team:

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and equitable. We believe that everyone deserves a chance to succeed, regardless of their background or experience. If you're passionate about customer success and want to join a dynamic team that's changing the face of global HR, please submit your application and CV in English. We look forward to hearing from you! Apply for this job