Customer Success Manager, PEO – Unlock Global Opportunity with arenaflex

As a Customer Success Manager, PEO at arenaflex, you will be at the forefront of the global work revolution, driving meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. arenaflex is the all-in-one payroll and HR platform for global teams, built for the way the world works today. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for a passionate business builder to join our team.

About arenaflex

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. With a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years, we're a leader in the industry, and our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list.

Your Experience at arenaflex

At arenaflex, you'll have the opportunity to tackle complex challenges that impact millions of people's working lives. With our momentum and a team of 5,000 spanning more than 100 countries, speaking 74 languages, and bringing a connected and dynamic culture that drives continuous learning and innovation for our customers, you'll be part of a global community that's shaping the future of work. Our customers are among the largest globally distributed companies in the world, and we're committed to providing them with a seamless experience that meets their needs.

Key Responsibilities

As a Customer Success Manager, PEO, you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with arenaflex. Some of your key responsibilities will include:

• Accounts: The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.
• Risk: Identify and flag risks that will lead to customer churn.
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Requirements

To be successful in this role, you'll need:

• 2+ years of experience
• Work occasional shifts aligned with EMEA business hours to support global operations
• Strong preference with Professional Employer Organizations and managing related HR, payroll, and compliance functions
• You have a past history of elite performance
• Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers
• A strong desire to be in the technology space
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Diversity, Equity, and Inclusion

arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

Accommodation

arenaflex will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

Apply Now

If you're a passionate business builder with a strong desire to be in the technology space, we encourage you to apply for this exciting opportunity. Join our team and be part of the global work revolution that's shaping the future of work. Apply to this Job Apply for this job