Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO)

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the world. We're a place where creativity thrives, and where our employees are empowered to share their ideas, learn, grow, and thrive. Our BGCO team is dedicated to delivering exceptional customer experiences, and we're looking for a talented and motivated individual to join our ranks as a Customer Service Coordinator.

About arenaflex

arenaflex is a leading provider of innovative technology, products, and services that empower businesses and governments to achieve their goals. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community-driven organization that values collaboration, creativity, and a passion for making a positive impact.

The Role

As a Customer Service Coordinator in our BGCO team, you'll play a critical role in delivering exceptional customer experiences to our business and government clients. You'll be the face of arenaflex, working closely with our customers to understand their needs, provide solutions, and build long-term relationships. Your primary responsibilities will include:

• Growing our business within existing accounts by identifying new opportunities and developing strategies to increase revenue
• Building customer relationships, earning their loyalty and trust through exceptional service and support
• Asking questions, listening intently, and identifying what the customer really needs to provide tailored solutions
• Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue through upselling and cross-selling
• Being solution-oriented and proactive, providing first-call resolution to eliminate repeat calls and reduce unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools

The Ideal Candidate

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. You'll need to have:

• A bachelor's degree or one or more years of relevant experience in sales or customer service with business accounts
• Experience in facilitation, communication, interpersonal, and negotiating skills across all levels of the organization
• Experience with Microsoft Office Suite and Google Suite, ideally in Excel/Sheets
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• A proven track record of delivering exceptional customer service and meeting or exceeding sales targets

What We Offer

As a Customer Service Coordinator at arenaflex, you'll enjoy a range of benefits and perks, including:

• A competitive starting base pay rate of $0.00 per hour for the Maryland location(s) listed on this job requisition
• Opportunities for career growth and professional development, with a focus on building your skills and expertise
• A comprehensive benefits package, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance
• A matched 401(k) savings plan, stock incentive programs, and up to 8 company-paid holidays per year
• Up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance
• A dynamic and supportive work environment, with opportunities to collaborate with colleagues and contribute to the success of our team

Work Environment

As a remote worker, you'll have the flexibility to work from home with occasional in-person trainings and meetings. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of one of the following BGCO locations: Cary, NC - Alpharetta, GA - Annapolis Junction, MD - and West Valley City, UT. You'll also need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. We're committed to creating a diverse and inclusive work environment that values and celebrates the unique perspectives and experiences of our employees.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefit options to a comprehensive compensation package, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is an incentive-based position with the potential to earn more. Apply for this job