Experienced Full Stack Customer Service Agent – Airline Operations and Customer Experience

At arenaflex, we're on a mission to revolutionize the way we travel, and we're looking for talented individuals to join our team as Experienced Full Stack Customer Service Agents. As a key member of our airline operations team, you'll play a vital role in ensuring that our customers receive exceptional service and support throughout their journey. With a competitive salary of $25/hour and a hybrid work model that combines remote work with time in our office, this is an exciting opportunity to join a dynamic and growing company.

About arenaflex

arenaflex is a leading airline that's committed to providing exceptional customer experiences. We're a company that's driven by purpose, and we're passionate about making a positive impact on the lives of our customers and employees. Our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork guide everything we do, and we're looking for like-minded individuals to join our team.

Key Responsibilities

As an Experienced Full Stack Customer Service Agent, you'll be responsible for providing exceptional customer service and support to our customers. Your key responsibilities will include:

• Greeting customers and guiding them to their destinations
• Assisting customers with ticketing and baggage check-in processes
• Making gate announcements and ensuring customers have the correct travel documentation
• Tagging and lifting baggage from scales to conveyor belts
• Working loading bridges
• Establishing, securing, and closing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Scheduling is based on operational needs, with shifts varying from early morning to overnight
• Working between 20 and 40 hours per week, based on seniority

Benefits and Perks

At arenaflex, we believe in sharing success with our employees. We offer a range of benefits and perks that will help you climb the career ladder, including:

• Aggressive revenue, industry-leading profit-sharing software, and performance incentives
• 401(k) with beneficial company contributions of up to 9%
• Paid days off, including vacations, holidays, paid personal time, maternity, and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care support, including fertility assistance, surrogacy and adoption assistance, lactation support, backed-up care, and programs that help loved ones in all stages
• Holistic well-being programs to help physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and significant resources assisting mental health
• Domestic and international area-available flight privileges for employees and eligible family members
• World-wide partnerships to interact with network providers and innovative desires created to recognize sustainability and reduce our carbon footprint
• Reputation rewards and awards through the platform Unstoppable Together
• Business resource groups created to connect employees with common interests to promote inclusion, offer perspective, and assist in implementing strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including vehicle and hotel rentals and car, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you'll need to possess the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Include diverse people, questioning, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have the authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic digital literacy
• Pass a physical capacity test (PAT)
• Pass a customer service assessment

What's Going to Give You a Competitive Edge

While the minimum qualifications are essential, we're looking for candidates who possess the following preferred qualifications:

• N/A

Are You the One We're Looking For?

If you believe you have what it takes to join our team as an Experienced Full Stack Customer Service Agent, submit your application today. We're eager to hear from talented candidates like you. Apply to this job Apply for this job