Experienced Customer Service Specialist – Retail Sales and Customer Experience

Join our dynamic team at arenaflex as a Customer Service Specialist and embark on a journey of professional growth and personal development. This role is an excellent opportunity to work in a fast-paced retail environment, providing exceptional customer service and driving sales growth. As a Customer Service Specialist at arenaflex, you will be the face of our brand, interacting with customers, answering their questions, and providing solutions to their needs.

About arenaflex

arenaflex is a leading company in the retail industry, dedicated to providing high-quality products and exceptional customer service. We believe in creating a workplace culture that values diversity, inclusivity, and employee growth. Our mission is to help our employees and their families live healthier, save smarter, and feel better. We offer a wide range of world-class benefits designed to support our employees' well-being and success.

Job Summary

As a Customer Service Specialist at arenaflex, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns. You will work closely with wholesale and retail customers to determine their needs, recommend products, and ensure maximum customer satisfaction. You will also be responsible for maintaining the high quality and visual standards of our products and store.

Key Responsibilities

* Provide exceptional customer service, answering customer inquiries and resolving customer concerns in a timely and professional manner

• Work closely with wholesale and retail customers to determine their needs, recommend products, and ensure maximum customer satisfaction
• Maintain the high quality and visual standards of our products and store
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced retail environment
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work a variety of shifts, including evenings and weekends

Career Growth Opportunities and Learning Benefits

* arenaflex offers a wide range of career growth opportunities, including promotions, training, and development programs

• arenaflex provides a comprehensive training program to help you develop your skills and knowledge
• arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off
• arenaflex provides a supportive and inclusive work environment, where you can grow and develop as a professional

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced retail environment, where you will have the opportunity to work with a variety of customers and products

• arenaflex values diversity, inclusivity, and employee growth, and provides a supportive and inclusive work environment
• arenaflex offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off
• arenaflex provides a competitive salary and opportunities for career growth and development

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off

• arenaflex provides a comprehensive training program to help you develop your skills and knowledge
• arenaflex offers a supportive and inclusive work environment, where you can grow and develop as a professional
• arenaflex provides a wide range of career growth opportunities, including promotions, training, and development programs

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you! Apply to this job

Equal Employment Opportunity/Affirmative Action Employer

arenaflex is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. Apply for this job