Experienced Full Stack Senior Manager, Customer Identity – Global Identity Management Program

Are you a seasoned leader with a passion for driving innovation and excellence in Customer Identity Management? Do you have a strong background in Identity and Access Management, with a proven track record of success in leading high-performing teams? If so, we invite you to join arenaflex as a Senior Manager, Customer Identity, where you will play a critical role in shaping the future of our Global Identity Management Program.

About arenaflex

arenaflex is a leading company that has been revolutionizing the way people live with innovative technology. Founded in 2000, we have been dedicated to enabling our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod product platform. With a mission to improve the lives of hundreds of thousands of patients, we have become a trusted name in the medical device industry.

Our Culture

At arenaflex, we value a culture of innovation, collaboration, and excellence. We believe in empowering our employees to take ownership of their work, and we provide a supportive and inclusive environment that fosters growth and development. Our team is guided by shared values that exceed customer expectations, and we are committed to making a positive impact on the lives of our customers.

Job Summary

As a Senior Manager, Customer Identity, you will be responsible for overseeing the department responsible for strategic and tactical direction of arenaflex's Global Identity Management Program. You will own the process, execution, and implementation of all CIAM projects and drive the evolution of CIAM at arenaflex. This role requires a strong understanding of Identity and Access Management capabilities, processes, and expectations, especially in a regulated industry such as Medical Device.

Responsibilities

* Operationalize Identity Management program and initiatives, focusing on processes and customer experience-related designs of the platform.

• Partner with other team leads (arenaflex and Vendor) where applications will rely upon arenaflex's Identity and Consent management platform or processes.
• Grow a team of functional analysts specific to CIAM processes, evolution of the Identity environment, and Okta platform development and monitoring.
• Outline, monitor, and create mitigation plans for identity risks, working closely with arenaflex security and data privacy teams to ensure Identity is utilized in a secure and compliant manner globally.
• Leverage analytics, user feedback, and general industry data to drive feature decisions and CIAM strategy.
• Create strategic roadmaps for Identity initiatives, closely tied with the broader arenaflex and IT Roadmaps.
• Develop, maintain, and adhere to platform governance models.
• Provide hands-on output in driving designs, functional specs, and other project documentation.
• Ensure projects are following arenaflex IT PMO processes and solutions delivered align with the arenaflex vision for engaging with our customers.
• Partner with other department heads to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience for all Omnipod customers and supporters.
• Ensure that programs are clearly defined, strategically aligned, and justified with an effective business case/ROI.
• Manage resources, including objective setting, performance appraisal, salary administration, training, recruiting, and career path planning.
• Advise on additional customer experience programs as necessary, such as global platform re-builds, market expansion, and new product launch scenarios.

Requirements

* Bachelor's Degree and/or equivalent combination of education and experience.

• At least 10 years of leadership experience working in a technology organization, ideally with at least 6 years working with CIAM.
• At least 4 years experience working with Okta on either Enterprise IAM or Customer IAM preferred.
• Strong understanding of Identity and Access Management capabilities, processes, and expectations, especially in a regulated industry such as Medical Device.
• Experience with agile processes and the tool set required for process implementation, particularly the Atlassian suite with JIRA and Confluence.
• Management of inter-departmental business requirements and translating them to actionable development tasks.
• Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for his/her team.
• Excellent communication, writing, influencing, and negotiating skills are critical.
• Positive, results-driven, rational, logical, team player.
• Experience in the healthcare, pharma, or medical device industry a plus.

What We Offer

* 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).

• Competitive salary range: $129,300.00 - $194,250.00 (base salary only, does not include bonus, equity, or benefits).
• Opportunities for career growth and development in a dynamic and innovative company.
• Collaborative and inclusive work environment that fosters growth and development.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you are a motivated and results-driven leader with a passion for Customer Identity Management, we encourage you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now and join our team at arenaflex! Apply to this job Apply for this job