Experienced Customer Service Representative – Ready Mix Concrete Operations

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and satisfaction. As a Customer Service Representative in our Ready Mix Concrete (RMC) division, you'll play a vital role in ensuring our customers receive top-notch service, on-time deliveries, and seamless communication. If you're a motivated and detail-oriented individual with a passion for customer satisfaction, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading supplier of ready mix concrete products to state, federal, municipal, commercial, and private customers across New York State. As a division of arenaflex, our RMC team is dedicated to providing innovative solutions, exceptional customer service, and a commitment to safety and sustainability. Our company culture values opportunity for growth, development, and internal promotion, making us an ideal choice for professionals seeking a challenging and rewarding career.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional customer service in a fast-paced environment, scheduling and dispatching deliveries as needed, and ensuring customer satisfaction. You'll work closely with our dispatch and customer service teams to manage customer material delivery and plant inventories, while maintaining compliance with applicable environmental regulations. This role requires a strong and diverse skillset, including excellent communication skills, analytical abilities, and a willingness to learn and adapt to new situations.

Key Responsibilities

* Actively participate in weekly safety meetings (Toolbox Talks) to ensure a safe working environment

• Accurately proportion cement, aggregates, water, and admixtures in batches to load trucks, ensuring timely and efficient delivery
• Collaborate with dispatch and customer service teams to manage customer material delivery and plant inventories
• Maintain compliance with applicable environmental regulations, ensuring a sustainable and responsible approach to our operations
• Conduct daily inspections of the plant and complete maintenance and record keeping, ensuring a safe and efficient working environment
• Work overtime during peak season to meet customer demands and ensure timely delivery
• Modify duties and tasks as needed to meet company requirements and priorities
• Call customers in advance of late deliveries or delays in service, ensuring transparency and communication
• Proactively reach out to customers on new secured projects, building relationships and driving business growth

Education and/or Experience

* Previous experience in customer service, sales, or a related field is preferred but not required

• Management experience is also preferred but not required
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook
• Flexible, well-organized, detail-oriented, and multi-tasked, with a strong ability to prioritize tasks and manage multiple projects simultaneously

Job Requirements and Skills

* Must be able to perform duties safely, with a strong commitment to safety and sustainability

• Plant Automation- Command Alkon knowledge is preferred but not required
• Solid communication skills (both verbal and written), with the ability to effectively communicate with customers, colleagues, and management
• Knowledge of Microsoft Office programs, including Word, Excel, and Outlook
• Strong analytical skills, with the ability to identify problems, gather and analyze information, and make recommendations
• Basic math skills, with the ability to accurately calculate and manage inventory and deliveries
• Ability to work well in group problem-solving, with a collaborative and team-oriented approach
• Ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously
• Ability to identify problems, gather and analyze information, and make recommendations

What arenaflex Offers You

* Highly competitive base pay, with opportunities for growth and advancement

• Comprehensive medical, dental, and disability benefits programs, ensuring your health and well-being
• Group retirement savings program, helping you plan for your future
• Health and wellness programs, promoting a healthy and balanced lifestyle
• A culture that values opportunity for growth, development, and internal promotion, making us an ideal choice for professionals seeking a challenging and rewarding career

About arenaflex

arenaflex has a long and proud heritage, with a collection of hundreds of family businesses, regional companies, and large enterprises that together form the arenaflex family. We operate in a decentralized, diversified structure, allowing you to work in a small company environment while having the career opportunities of a large international organization.

How to Apply

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! arenaflex, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link . Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity apply to this job Apply for this job