Experienced Full Stack Customer Service Representative – Telecommute Opportunity with arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls or chats are ever the same? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative, working from the comfort of your own home in Arizona. At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our team of dedicated professionals is committed to making a difference in the lives of millions of people, and we're looking for talented individuals like you to join our mission.

About arenaflex

arenaflex is a leading healthcare organization that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to provide high-quality, patient-centered care that's accessible, affordable, and equitable.

Job Summary

As a Full Stack Customer Service Representative, you'll be the advocate for our healthcare providers, working to resolve issues and answer questions in a timely and professional manner. You'll be responsible for providing exceptional service to our providers, navigating multiple systems to extract necessary information, and collaborating with internal partners to ensure issues are resolved and thoroughly communicated.

Key Responsibilities

* Serve as the advocate for providers, demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call, concurrent chat, and email
• Quickly and appropriately triage contacts from healthcare professionals, seeking to understand and identify their needs
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Required Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at the speed of greater than or equal to 35-40 WPM (words per minute) with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 11:35 AM - 8:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work some occasional overtime, weekends, and/or holidays.

Preferred Qualifications

* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

• Prior healthcare experience and knowledge of healthcare terminology

Telecommuting Requirements

* Reside within the state of Arizona

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience with consistently achieving quality and productivity standards

What We Offer

* Competitive salary

• 10 weeks of paid training
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools

Why Join arenaflex?

* arenaflex is a leader in the healthcare industry, with a reputation for excellence and innovation

• Our team is passionate about making a difference in the lives of our members and providers
• We offer a dynamic and collaborative work environment that's perfect for professionals who thrive in fast-paced environments
• Our comprehensive benefits package and competitive salary ensure that you'll be well-compensated for your hard work
• arenaflex is committed to diversity, equity, and inclusion, and we welcome applicants from all backgrounds and perspectives

How to Apply

If you're a motivated and customer-focused professional who's passionate about delivering exceptional experiences, we invite you to submit your application today. Please visit our website to learn more about this opportunity and to apply. Apply to this job

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job