Experienced Full Stack Customer Service Representative – Healthcare Provider Support

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Job Summary:

We're seeking an experienced and compassionate Full Stack Customer Service Representative to join our team at arenaflex. As a key member of our Provider Customer Service team, you will be responsible for providing exceptional support to healthcare providers, addressing their questions, concerns, and issues related to benefits, eligibility, billing, clinical authorizations, and more. This is a full-time, remote position, and we're looking for someone who is passionate about delivering outstanding customer service, has excellent communication skills, and is comfortable working in a fast-paced, dynamic environment.

About arenaflex:

arenaflex is a leading healthcare organization dedicated to improving the lives of millions of people. We're committed to creating a healthier community, removing barriers to quality care, and making the healthcare system work better for everyone. Our mission is to help people live healthier lives, and we believe that everyone deserves the opportunity to live their healthiest life.

Primary Responsibilities:

As a Full Stack Customer Service Representative, you will be responsible for:

• Serving as the advocate for healthcare providers by demonstrating accountability and ownership to resolve issues
• Providing exceptional support to healthcare providers through multiple channels, including phone calls, concurrent chats, and emails
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits, eligibility, billing, clinical authorizations, and more
• Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues to avoid repeat calls, messages, escalations, and provider dissatisfaction
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution

Required Qualifications:

* High School Diploma or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM – 5:35 PM CST from Monday to Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications:

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements:

* Reside within the state of Tennessee

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• A competitive salary and benefits package

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization that values diversity, equity, and inclusion. We're committed to creating a work environment that is inclusive, respectful, and supportive of all employees. As a Full Stack Customer Service Representative, you'll be part of a team that is passionate about delivering exceptional customer service and making a positive impact on the lives of millions of people.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development
• A supportive and collaborative work environment

How to Apply:

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace:

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. Apply for this job