Experienced Full Stack Product Manager – Customer Loyalty (Remote)

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Product Manager to join our team. As a key member of our customer loyalty team, you'll be responsible for driving business value through the production of quality products that exceed customer expectations. If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that transform the way we live and work. Our team is comprised of passionate individuals who share a common goal: to make a meaningful impact on our customers' lives. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded individuals to our team.

Job Summary

As an Experienced Full Stack Product Manager – Customer Loyalty, you'll be responsible for delivering business value through the production of quality products that exceed customer expectations. You'll work closely with cross-functional teams, including engineering, design, and business partners, to drive product changes and improve customer satisfaction. Your expertise will be essential in translating business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, and identifying goals, metrics, and analytics to determine product value.

Key Responsibilities

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Strategy & Planning (40%):

+ Gain a thorough understanding of customer and associate needs, both existing and potential, and use that knowledge to help deliver enterprise products that provide arenaflex customers and associates with an unparalleled shopping experience. + Translate business goals and end-user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third-party partners. + Identify goals, metrics, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings. + Conduct end-user research to help identify user stories and help determine Minimum Viable Product (MVP). + Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities. + Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. + Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution.

Delivery & Execution (30%):

+ Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction. + Document, review, and ensure that all quality and change control standards are met. + Formulate, test, and refine assumptions and hypotheses through user research and testing. + Create, prioritize, and accept user stories; incorporate them into release planning. + Make product decisions that drive value on a daily basis. + Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements. + Participate in standups, iteration planning sessions, product demos, and retrospectives. + Condense complex technical concepts into non-technical language for stakeholders.

People (30%):

+ Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments. + Act as a proponent of modern software development practices. + Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert. + Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps. + Manage cross-functional team and stakeholder expectations to execute on product strategy; provide education to requestors to determine prioritization based on tangible benefits and/or user experience. + Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action.

Requirements

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Minimum Qualifications:

+ Must be eighteen years of age or older. + Must be legally permitted to work in the United States. + Must be legally permitted to work in the United States.

Preferred Qualifications:

+ 1-3 years of relevant work experience. + Experience working as a Product Manager in a modern software development-based enterprise environment. + Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment. + Experience working in a fast-paced, fluid environment where priorities shift on a regular basis. + Experience communicating with and influencing functional and technical team members at all levels in the organization. + Experience working as part of a collaborative, cross-functional, modern software design and development team. + Experience creating, prioritizing, and accepting user stories. + Experience conducting user research and testing to understand needs. + Experience identifying goals, metrics, and analytics to measure product value. + Experience conducting competitive research and analysis.

Minimum Education:

+ The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

+ No additional education.

Minimum Years of Work Experience:

+ 1.

Preferred Years of Work Experience:

+ No additional years of experience.

Minimum Leadership Experience:

+ None.

Preferred Leadership Experience:

+ None.

Certifications:

+ None.

Competencies

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Business Insight:

Applying knowledge of business and the marketplace to advance the organization's goals.

Collaborates:

Building partnerships and working collaboratively with others to meet shared objectives.

Communicates Effectively:

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Cultivates Innovation:

Creating new and better ways for the organization to be successful.

Customer Focus:

Building strong customer relationships and delivering customer-centric solutions.

Drives Results:

Consistently achieves results, even under tough circumstances.

Interpersonal Savvy:

Relating openly and comfortably with diverse groups of people.

Manages Ambiguity:

Operating effectively, even when things are not certain or the way forward is not clear.

Nimble Learning:

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Organizational Savvy:

Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Situational Adaptability:

Adapting approach and demeanor in real time to match the shifting demands of different situations.

Empathy:

Understanding the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution.

Plans and Aligns:

Planning and prioritizing work to meet commitments aligned with organizational goals.

What We Offer

* A competitive salary and benefits package.

• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• A chance to work on exciting and challenging projects that make a real impact.
• A comprehensive training program to help you succeed in your role.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Click the link below to apply for this exciting opportunity. Apply Now

Application Window

The application window is anticipated to be closed on November 11th, 2024. We encourage you to apply early to ensure consideration for this exciting opportunity.

Simple Application Process

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