Experienced Medical Customer Service Representative – Remote Opportunity with arenaflex
Job Highlights:
* Competitive salary
- Remote work opportunity from the United States, Iowa (USA)
- Immediate openings available
- Full-time position with comprehensive training and growth opportunities
- arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment
Introduction:
At arenaflex, we are committed to delivering exceptional customer service and support to our clients and patients. As a Medical Customer Service Representative, you will play a vital role in helping patients understand their financial responsibilities and resolving their Self-Pay balances. If you are a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.
Job Description:
As a Medical Customer Service Representative at arenaflex, you will be responsible for assisting patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. You will work in a fast-paced call center environment, adhering to standardized productivity goals and following established procedures to resolve patient account balances.
Key Responsibilities:
* Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances:
+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements:
* High School Diploma or equivalent
- Willingness to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications:
* Ability to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Positive attitude and teamwork
- Strong organizational and problem-solving skills
- Excellent customer service skills in a variety of situations, including those that escalate
- Ability to use strong attention to detail and data management skills
Compensation and Benefits:
* Competitive salary ($15-$17 based on experience)
- Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Work Environment and Culture:
At arenaflex, we offer a positive and supportive work atmosphere, comprehensive training, and opportunities for growth and development. Our team is dedicated to delivering exceptional customer service and support to our clients and patients. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and let's discuss how you can become a vital part of our success story.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class. Apply for this job