Experienced Lead Customer Experience Researcher – Qualtrics Expertise for arenaflex
We are arenaflex, a forward-thinking organization dedicated to delivering exceptional customer experiences. Our mission is to empower our customers to thrive in an ever-evolving market, and we're seeking a highly skilled Lead Customer Experience Researcher to join our team. As a remote 100% contract-to-permanent position, this role offers the perfect blend of flexibility and career growth opportunities.
About arenaflex
arenaflex is a dynamic organization that values innovation, collaboration, and customer-centricity. Our team is passionate about harnessing the power of data to drive business decisions and improve customer experiences. With a strong focus on Qualtrics expertise, we're committed to staying at the forefront of customer experience research and analytics.
Job Summary
We're looking for an experienced Lead Customer Experience Researcher to lead our research efforts and provide actionable insights to our leadership teams. As a key member of our team, you'll be responsible for designing and executing research studies, analyzing data, and presenting findings to senior business executives. If you're a seasoned researcher with a passion for customer experience and a knack for storytelling, we want to hear from you.
Key Responsibilities
As a Lead Customer Experience Researcher, you'll be responsible for:
- Understanding member and provider experiences to provide leadership teams with actionable insights for improving them.
- Advising on research strategies to answer business questions and produce actionable insights, along with facilitating primary research (qualitative and quantitative) with various types of customers.
- Producing deliverables that are easy to consume and presenting actionable insights to senior business executives.
- Facilitating primary research (quantitative and qualitative) from beginning to end, including scoping, methodology selection, fielding, and analysis.
- Creating and managing intercepts for transactional surveys/feedback tabs.
- Delivering and presenting reports producing actionable insights.
- Creating service recovery/inner loop processes for surveys.
- Designing, building, and launching surveys/dashboards (Qualtrics Engage).
- Understanding of Discover text analysis connectors, taxonomies, and dashboards.
Essential Qualifications
To be successful in this role, you'll need:
- Primary/Generative and Secondary/Evaluative research experience.
- Qualitative and quantitative research expertise.
- Experience with Qualtrics/Clarabridge and SPSS.
- Healthcare insurance or insurance experience.
- Research repository management skills.
- A portfolio showcasing your research experience and expertise.
Preferred Qualifications
While not required, the following skills and experience are highly desirable:
- Experience with user testing platforms and online research communities (e.g., Fuel Cycle).
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to work independently and collaboratively as part of a team.
- Experience with data visualization tools and techniques.
Career Growth Opportunities and Learning Benefits
As a Lead Customer Experience Researcher at arenaflex, you'll have access to:
- Ongoing training and development opportunities to enhance your research skills and expertise.
- Collaborative and dynamic work environment that encourages innovation and creativity.
- Opportunities for career growth and advancement within the organization.
- Flexible work arrangements, including remote work options.
Work Environment and Company Culture
arenaflex values a culture of inclusivity, diversity, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that supports and empowers our employees. As a remote 100% contract-to-permanent position, you'll have the flexibility to work from anywhere in the US while still being part of a dynamic and supportive team.
Compensation, Perks, and Benefits
We offer a competitive salary of $55/hr, W2, and a range of benefits, including:
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
- Flexible work arrangements.
How to Apply
If you're a motivated and experienced researcher with a passion for customer experience, we want to hear from you. Please submit your resume, portfolio, and a cover letter outlining your qualifications and experience. Don't miss out on this exciting opportunity to join our team and contribute to the success of arenaflex. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job