Experienced Data Entry/Claims Processing Agent – Remote Opportunity with arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses recover from damages and losses. As a leading expert in damage recovery, we're seeking a highly skilled and detail-oriented Data Entry/Claims Processing Agent to join our team. This is an exciting remote opportunity that requires a strong and diverse skillset to drive success. If you're a motivated and organized individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a damage recovery expert that negotiates the recovery of insurance claims on behalf of business clients in various industries, including rentals, loaner cars, construction, emergency response, transportation firms, municipalities, and specialty vehicles. Our team is dedicated to providing superior client service, and we're looking for like-minded individuals to join our ranks.

About the Role

As a Data Entry/Claims Processing Agent, you will be responsible for administering the initial claims process, including data entry, billing, payment demand creation, and inbound/outbound calls for insurance verification. You will work closely with our Claim Processing Operations Manager to ensure that all claims are processed efficiently and accurately. This is a unique role that requires a strong understanding of the insurance claims process and excellent communication skills.

Key Responsibilities

* Maintain a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframe.

• Effectively and accurately enter data on all new claim submissions to our company database system and provide confirmation to clients as needed.
• Review and investigate documentation on facts of loss, collection potential, and communicate with clients for additional documentation upon receipt of new claims.
• Verify accident details with various reporting agencies, obtain police reports, and skip tracing as needed.
• Conduct initial calls to report claims to insurance companies and confirm coverage, as well as contact involved parties to confirm damages and verify insurance policy information.
• Document clearly and concisely all relevant activity on all files and make recommendations for additional activity as appropriate.
• Communicate and escalate claims with a high degree of difficulty to the Operations Supervisor.
• Perform other duties as assigned by the Operations Manager.

Essential Qualifications

* Minimum of 1 year of experience in a related field, such as data entry, billing, insurance claims, or accounts receivable.

• Effective verbal and written communication skills.
• Proficient in data entry skills and/or typing skills.
• General office skills, computer proficiency, and basic math.
• Ability to effectively manage own time and coordinate various tasks simultaneously.
• Active listening skills.
• Be well organized and detailed oriented.
• Demonstrate professionalism and have a positive and friendly attitude.
• Ability to remain calm and professional when speaking with difficult callers.
• Critical thinking and ability to use logic and reasoning to identify approaches and solutions to problems.

Preferred Qualifications

* Experience with Salesforce is preferred.

• Previous experience in the insurance claims industry is an asset.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and Google Suite.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and ever-changing environment.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Entry/Claims Processing Agent, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a range of training and development programs to help you build your skills and advance your career.

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is dedicated to creating a positive and inclusive work environment that supports the well-being of our employees. We offer a range of benefits and perks to help you thrive, including:

• Healthcare
• Dental & Vision
• FSA
• LT & ST Disability
• Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• 401K
• PTO

Compensation and Perks

We offer a competitive salary of $15.00/hr - $16.50/hr, depending on experience. In addition to our comprehensive benefits package, we offer a range of perks to help you enjoy your work and your life, including:

• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Collaborative and supportive team environment

How to Apply

If you're a motivated and organized individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please let us know and we'll do our best to support you. Apply for this job