Experienced Customer Success Manager – Mobile Marketing and Ecosystem Growth

At arenaflex, we're on a mission to revolutionize the mobile marketing industry with innovative solutions that drive growth and success for our clients. As a Customer Success Manager, you'll play a vital role in helping us achieve this goal by delivering exceptional customer experiences and driving adoption of our market-leading technologies.

About arenaflex

arenaflex is a remote-first team of experts dedicated to building the future of mobile marketing. With a strong presence in the industry for almost 9 years, we've established ourselves as a trusted partner for top app developers and mobile companies worldwide. Our ecosystem of market-leading technologies, including Apple Search Ads management platform, A/B testing, and market insights, has helped us generate an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.

Why Join arenaflex?

* As an Apple Search Ads Partner, we're the 1st company to build the Apple Search Ads management platform, setting us apart from the competition.

• We work with top mobile companies and brands globally, including Skyscanner, Glovo, Flo, Babbel, Wooga, and many more.
• Our acquisition of App Radar in 2023 has extended our product capabilities and expanded our market share.
• We've integrated AI into our strategic approach, ensuring we stay ahead of the curve in the mobile marketing industry.
• Our remote-first and supportive culture allows us to effectively collaborate across 20+ countries, making us a great fit for those who value flexibility and work-life balance.

Job Summary

As a Customer Success Manager, you'll be responsible for driving success for our small-middle business customers by providing exceptional customer experiences, increasing adoption of our products, and identifying opportunities for upselling and cross-selling. You'll work closely with our Sales, Marketing, Product, and Support teams to ensure seamless customer journeys and drive business growth.

Key Responsibilities

* Serve as the primary post-sales point of contact for a variety of small-middle business customers, providing timely and effective support to ensure customer satisfaction and retention.

• Develop and execute a "one-to-many" approach to drive smart and remarkable results, including conducting webinars, using email cadency, and creating knowledge base content to close the gap between customer needs and industry challenges.
• Utilize in-depth product and industry knowledge to increase the adoption of arenaflex Acquire and help customers achieve maximum value from our platform.
• Develop a deep understanding of each customer's business objectives and industry challenges, working closely with our Sales and Marketing teams to identify opportunities for upselling and cross-selling.
• Proactively engage with customers to secure renewals and drive customer retention, identifying portfolio risks and weaknesses, and developing strategic steps to prevent them.
• Distribute customer needs, suggestions, and feedback across our Sales, Marketing, Product, and Support teams to ensure seamless customer journeys and drive business growth.
• Collaborate closely with the Apple team on selected clients to drive further expansion and align on joint strategy.

About You

* Fluent English is a must, with excellent communication and presentation skills.

• Experience in client-facing roles, with a strong customer-oriented mindset and attitude.
• Analytical and strategic thinking, with conflict prevention and resolution skills.
• Accountability for results, with a proven track record of driving success in customer-facing roles.

What's in it for You?

* Time Off: Vacation and public holidays following your country's regulations, plus additional 6 PTOs annually for personal rejuvenation.

• Health and Wellness: Medical insurance or healthcare compensation, paid sick leave to prioritize your well-being.
• Professional Development: Top online/offline conferences and mobile industry events, internal courses for continuous professional development.
• Performance and Growth: Micro-management-free and supportive management style, semi-annual performance review sessions, and new career opportunities through our internal mobility program.
• Team Engagement: Corporate online events and offline team retreats, collaboration between teams through shared OKRs, and an environment conducive to open dialogue and constructive feedback.
• Work Flexibility: Flexible working schedule for a better work-life balance, remote-first working environment.
• Workspace Options: Coworking costs coverage program, office hubs in key locations for a convenient and productive work environment.

Our Culture

At arenaflex, our values are not just words – they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:

• Move Fast
• Get Sh*t Done
• Build Together
• Strive for Transparency
• Own What You Do
• Learn + Share = Excel

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're excited to explore how you can contribute to our mission to revolutionize the mobile marketing industry. Apply for this job