Experienced Full Stack Customer Success Associate - Remote

At arenaflex, we empower the voice of professionals and industry leaders, working directly with Fortune 1000 and startup leaders across a variety of industries. Our mission is to help clients become digital influencers in their industry, from growing target audiences on social channels to creating smart and savvy social content. We've developed an app to help clients achieve this easily and are continually working to improve it. As a Customer Success Associate at arenaflex, you will play a crucial role in managing and interacting directly with clients, overseeing the content being developed for their social channels, and growing their professional online presence. You will also gain an unparalleled window into the minds of today's top leaders and entrepreneurs in various industries.

What it's like to work at arenaflex:

We are still in a start-up/scale-up mode with a "think like an owner" mentality and a sense of mission. We value our flexibility and human connection, offering a "you-first" policy where people are free to work from home or go to the closest co-working space. Our team is global, and we get to work with teammates across countries. We care about each other and learn from each other every day. Our team's wellbeing matters to us, and we provide extra "wellbeing days" to rest, recharge, and do what we love.

About the Role:

As a Customer Success Associate, you will be responsible for:

• Serving as the primary strategic liaison and day-to-day contact for executives
• Identifying expansion opportunities, ensuring renewals, and advocating for customers
• Overseeing the onboarding of new accounts to ensure successful launch and continual engagement
• Coordinating customer meetings on a monthly and quarterly basis
• Aligning with customers through Content Strategy Workshops, conducting Strategic Business Reviews, and other key meetings
• Understanding customer outcomes by communicating with customers, analyzing performance metrics, providing updates on industry trends, and impact on business success
• Representing the voice of the customer to provide input and feedback into core product, marketing, and sales processes
• Continually reinforcing value and delivering successful outcomes throughout the entire customer journey
• Owning and managing the health of the customer relationship using established metrics and KPIs
• Striving to create and maintain a strong customer relationship built on communication, transparency, and trust
• Communicating sensitive information in a tactful manner, being thoughtful about selecting the right approach and medium

Technical Acumen & Product Knowledge:

* Possess a working knowledge of social media platforms with a focus on LinkedIn, the role of executive thought leadership in that ecosystem, and best practices for growing an audience and supporting varied goals

• Act as a trusted advisor, thought leader, and subject matter expert to clients, ensuring that they get the most value from the platform with the aim of growing our customer base
• Educate clients on best practices related to social media and usage of the arenaflex technology, with the ability to communicate changes and value
• Identify opportunities for product improvement
• Identify client growth opportunities by monitoring analytics, benchmarks, and social media industry changes and trends

Requirements:

* Ability to communicate proficiently and build and nurture client relationships. Experience in a client-facing role at a SaaS company, agency, or technology company is a plus

• Experience including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube
• Understanding of social media analytics and paid media is a plus
• Strong professional written and verbal communication skills in English
• Must be able to work independently and in a team environment. Must be reliable with deadlines, proactivity, and projects
• Project management experience, cross-departmental working relationships
• Exceptional time management skills, including the ability to handle multiple clients with changing priorities
• Able to work in fast-paced environments that embrace change and process improvement
• Ample opportunities for growth after 3-6 months within the Customer Success Associate role

What we offer:

* Competitive salary: $45,000-$50,000 plus variable compensation

• Opportunities for growth and professional development
• Flexible work environment with a "you-first" policy
• Global team with diverse perspectives and experiences
• Wellbeing days to rest, recharge, and do what you love
• Ample opportunities for learning and growth

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply to this job Apply for this job