Experienced Customer Service/Quote Representative – Water and Industrial Solutions

We are seeking a highly skilled and motivated Customer Service/Quote Representative to join our dynamic team at arenaflex, a global leader in designing, manufacturing, and distributing innovative solutions for water and industrial markets. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and contributing to the success of our organization.

About arenaflex

arenaflex is a global organization with a rich history of innovation and excellence in the water and industrial markets. Our products are sold in over 100 countries, and we are committed to providing solutions that make a positive impact on people's lives. We believe in the power of teamwork, collaboration, and continuous learning, and we are passionate about creating a culture of innovation, creativity, and excellence.

Job Summary

As a Customer Service/Quote Representative, you will be responsible for providing exceptional customer service, managing customer orders, and generating quotes for our products. You will work closely with our sales team, internal stakeholders, and customers to ensure timely and accurate delivery of products, while maintaining a positive and professional attitude. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities

* Enter customer orders into the Global Shop ERP system

• Update and allocate inventory
• Follow up with customers on orders and quotes for lead times and price changes
• Manage the production of quotes, including outlining, content, required forms, deadlines, and coordination with internal personnel
• Coordinate with key internal personnel to complete various sections of the quotes and drive to completion
• Follow up and track performance of quotes
• Identify potential problems ahead of time and coordinate with customers and the shipping department to ensure timely and accurate receipt of products
• Interface with salesmen and Costa Rica staff on a constant basis to ensure inventory levels are kept at optimum levels
• Anticipate customers' future needs
• Review RFQs to understand their intent, requirements, details, timing, and scope
• Establish timing plans to accomplish SOWs
• Perform risk analysis of projects as required
• Manage and coordinate incoming requests for proposals, prioritizing and scheduling team members to meet customer requirements

Requirements

* High school diploma or GED

• Excellent planning, organizational, and communication skills
• Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details
• Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude
• Strong interpersonal skills with the ability to function in a team-oriented environment
• Proficient with MS Word and PowerPoint, and utilize Excel at an advanced level
• Work well in a fast-paced, time-sensitive, and deadline-oriented environment
• Project Management training and experience is a plus
• Capable of calculating shipments with associated costs and delivery schedules, including shipment sizing

What We Offer

* Competitive salary

• Opportunity to work with a global leader in the water and industrial markets
• Collaborative and dynamic work environment
• Continuous learning and development opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

Why Join arenaflex?

* We are a global organization with a rich history of innovation and excellence

• We believe in the power of teamwork, collaboration, and continuous learning
• We are passionate about creating a culture of innovation, creativity, and excellence
• We offer a competitive salary and comprehensive benefits package
• We provide opportunities for continuous learning and development
• We recognize and reward outstanding performance

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

About arenaflex's Culture

arenaflex is a global organization with a rich history of innovation and excellence. We believe in the power of teamwork, collaboration, and continuous learning. Our culture is built on the following values:

• Innovation: We are passionate about creating innovative solutions that make a positive impact on people's lives.
• Collaboration: We believe in the power of teamwork and collaboration to drive success.
• Continuous Learning: We are committed to continuous learning and development to stay ahead of the curve.
• Excellence: We strive for excellence in everything we do.
• Inclusion: We believe in creating a culture of inclusion and diversity.

arenaflex is an Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusion and diversity, and we believe that our differences are what make us stronger. Apply for this job