Experienced Customer Service Section Chief – Remote Work Opportunity

Are you a seasoned customer service professional with a passion for leading teams and driving results? Do you have a proven track record of resolving complex customer issues and managing multiple priorities? If so, we invite you to join arenaflex as an Experienced Customer Service Section Chief in a remote work arrangement. As a key member of our customer service team, you will be responsible for overseeing customer service supervisors and operations, researching and resolving complex customer problems, and managing the design, development, and implementation of technical training programs. You will also be responsible for overseeing internal collections, gathering and interpreting data for collection activity, and organizing and monitoring lists to determine liens to be filed with outside agencies.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the automotive industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. Our team is passionate about making a difference and is dedicated to excellence in everything we do.

Responsibilities and Duties

As an Experienced Customer Service Section Chief, you will be responsible for:

• Overseing customer service supervisors and operations
• Researching, analyzing, and resolving complex customer problems and inquiries
• Scheduling and evaluating work assignments
• Overseeing installation of equipment
• Managing the design, development, and/or implementation of technical training programs
• Overseeing internal collections; gathering and interpreting data for collection activity
• Organizing and monitoring lists to determine liens to be filed with outside agencies
• Overseeing the scheduling and all follow-up activities associated with administrative hearings
• Planning, conducting, and revising audits
• Creating audit reports based on documented findings, drawing conclusions, and making recommendations
• Assisting in developing, monitoring budgets, and inventories
• Assigning and overseeing tasks for merchandising teams
• Performing other duties as assigned

Working Conditions

The position is physically comfortable most of the time with occasional periods of stooping, bending, and/or lifting of materials up to 50 pounds. General office conditions. May require long periods of standing at counter.

Requirements

* High school diploma or GED

• Five years of administrative or customer service-related experience
• Substitutions: Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience
• Preference will be given to candidates with previous knowledge/experience with MS Excel, MS Access, SAP, and Asset Works M5
• Preference will be given to candidates with general knowledge of the automotive industry and 18 months of supervisory experience in retail automotive
• Must have previous experience performing parts inventory receiving and issuing knowledge

Preferred Qualifications

* Previous knowledge/experience with MS Excel, MS Access, SAP, and Asset Works M5

• General knowledge of the automotive industry
• 18 months of supervisory experience in retail automotive
• Previous experience performing parts inventory receiving and issuing knowledge

Selection and Skills Tests

Department may administer skills assessment test

Safety Impact Position

Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Salary Information

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade

22

Application Procedures

Only online applications will be accepted for this job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.arenaflex.com. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/arenaflex/default.cfm or call (832) 393-6049. If you need special services or accommodations, call (832) 393-6049. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

arenaflex is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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