Experienced Full Stack Customer Service Representative – Bilingual: French / English
Are you a motivated and customer-focused individual looking for a new challenge in a dynamic and global organization? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a people-first culture? If so, we invite you to join our team as a Customer Service Representative-Remote at arenaflex!
About arenaflex
arenaflex is a forward-thinking global organization that values diversity, equity, and inclusion. We're a company that's committed to providing a workplace free from unlawful discrimination and harassment, and we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team is made up of talented individuals from over 70 countries, and we're united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
About the Role
As a Customer Service Representative-Remote at arenaflex, you'll work from home and interface with customers via inbound/outbound calls and/or via the Internet. This role requires a strong and diverse skillset, including:
- Providing inbound customer support using a call flow guide in the customer's preferred language
- Helping customers resolve basic technical issues
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile!
Your Qualifications
To succeed in this role, you'll need:
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in it for You
As a Customer Service Representative-Remote at arenaflex, you'll enjoy:
- A competitive salary range of $16- $25 per hour, which includes a base salary and incentives that align with individual and company performance
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Career Growth and Personal Development
At arenaflex, we're committed to helping you grow your career and develop your skills. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within!
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our team.
Apply Now
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Location:
CAN, ON, Work-at-Home
Language Requirements:
Bilingual: French / English
Time Type:
Full time
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We're committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy, or other protective status. Apply for this job