Experienced Customer Care Specialist, Data Management - Cardio Partners – Remote Opportunity at arenaflex
Job Title:
Experienced Customer Care Specialist, Data Management - Cardio Partners – Remote Opportunity at arenaflex
Job Summary:
Join arenaflex, a leading organization in the healthcare industry, as a Customer Care Specialist, Data Management - Cardio Partners. In this role, you will be responsible for analyzing, validating, and maintaining customer data to support business operations and decision-making processes. You will identify and resolve data inconsistencies, validate new and existing customer information, and continuously optimize data quality to enable effective customer relationship management and organizational efficiency.
About arenaflex:
arenaflex is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest, which claims more than 350,000 lives each year. From AED sales and repair services, program management, and CPR training, we cover all aspects of cardiac emergency preparedness. We are a trusted partner to thousands of businesses across the country with more than 32,000 customers worldwide.
Organizational Impact:
In this role, you will contribute to more informed business decisions and drive continuous improvement across the organization, ultimately enhancing operational efficiency and customer experience. Your efforts in data governance and quality reporting will have a significant impact on the success of arenaflex.
Responsibilities:
As a Customer Care Specialist, Data Management - Cardio Partners, you will be responsible for:
- Performing data entry, validation, and maintenance tasks to ensure the accuracy and completeness of new and existing customer records in accordance with established standards, especially in the context of customer order entry and processing
- Collaborating with cross-functional teams (Sales, Customer Care, Finance, IT) and customers if necessary to address data issues, resolve discrepancies, and update customer information as needed
- Supporting data governance initiatives by adhering to data management policies, procedures, and best practices
- Analyzing customer data to identify discrepancies that may impact data quality and integrity, specifically focusing efforts on merging duplicate customer records currently in the system
- Utilizing data profiling and cleansing techniques to assess the accuracy, completeness, and consistency of customer information
- Generating data quality reports and metrics to track key performance indicators and monitor improvements over time
- Conducting regular audits and quality checks on customer data to verify compliance with data governance policies and regulatory requirements
- Developing and implementing data validation rules and automated data quality checks to prevent data errors and ensure data integrity; documenting data quality issues, root causes, and resolutions to facilitate continuous improvement and knowledge sharing
- Generating ad-hoc and routine reports on customer data quality, trends, and performance metrics to support business decisions and strategic initiatives
Skills and Experience:
To be successful in this role, you will need:
- Education: High School Diploma or equivalent required; Bachelor's Degree preferred
- Three to five years of customer service or data management experience
- Successful and positive experience working in a remote environment
- Proven experience in data entry and analysis, preferably in a customer data management or analytics role
- Proficiency in Microsoft Excel data analysis tools and techniques with the ability to effectively use advanced functions such as filters, pivot tables, and various formulas
- Understanding of data quality principles, data governance frameworks, and regulatory compliance requirements
- Excellent attention to detail
- Analytical skills, with the ability to identify patterns, trends, and outliers in large datasets
- Effective communication and collaboration skills, with the ability to work cross-functionally and interact with customers and stakeholders
- Ability to work in a fast-paced environment with high adaptability
- Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Benefits and Compensation:
arenaflex offers a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. We are an Equal Opportunity Employer and strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
Why Join arenaflex?
* Opportunity to grow your career in a dynamic and growing organization
- Collaborative and inclusive work environment
- Comprehensive benefits package
- Competitive salary and bonuses
- Opportunities for professional development and growth
How to Apply:
If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply to this job Apply for this job