Experienced Full Stack Customer Service Representative – Digital Channel Support

At arenaflex, we're on a mission to revolutionize the way our members interact with us. As a key member of our remote contact center team, you'll play a vital role in delivering exceptional customer experiences through multiple digital channels, including chat, messaging, email, and phone. If you're passionate about providing top-notch support, have a knack for problem-solving, and are comfortable in a sales environment, we want to hear from you!

A Day in the Life of a Remote Contact Center Representative

As a remote contact center representative, you'll be the face of arenaflex, providing timely and effective support to our members through various digital channels. Your day will be filled with:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Key Responsibilities:

* Provide exceptional customer service through multiple digital channels, including chat, messaging, email, and phone.

• Resolve member inquiries and issues in a timely and effective manner.
• Cross-sell arenaflex products and services to members.
• Assist with online membership applications and ensure timely completion and submission.
• Maintain a strong working knowledge of arenaflex's products and services.
• Collaborate with internal teams to resolve complex member issues.

Essential Qualifications:

* High School Diploma or equivalent.

• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Preferred Qualifications:

* Previous experience in a contact center or customer service role.

• Familiarity with arenaflex's products and services.
• Experience with digital channels, including chat, messaging, email, and phone.
• Strong sales and negotiation skills.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong technical skills, including proficiency in Microsoft Office products.

Career Growth Opportunities and Learning Benefits:

* Opportunities for career growth and advancement within arenaflex.

• Comprehensive training program to ensure success in the role.
• Ongoing professional development and training opportunities.
• Collaborative and supportive work environment.

Work Environment and Company Culture:

* arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion.

• Our culture is grounded in faith and centered around the golden rule of "love thy neighbor."
• We strive to create a safe and inclusive work environment that promotes diversity and promotes a culture of respect and empathy.
• We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets.

Compensation, Perks, and Benefits:

* Competitive hourly rate, with opportunities for advancement and salary increases.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Health Savings Account with employer contributions.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Why Join arenaflex?

* arenaflex is a leading financial institution that values its employees and provides a comprehensive benefits package.

• We're committed to creating a safe and inclusive work environment that promotes diversity and promotes a culture of respect and empathy.
• We're passionate about delivering exceptional customer experiences and making a positive impact in our communities.
• We offer opportunities for career growth and advancement within arenaflex.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our remote contact center team and be a part of arenaflex's mission to revolutionize the way our members interact with us. Apply Now Apply for this job