Experienced Cement Dispatch & Customer Service Representative – Remote Opportunity at arenaflex

Job Summary:

Are you a customer-focused and detail-oriented individual with experience in dispatch and customer service? Do you thrive in a fast-paced environment and enjoy working with a variety of stakeholders? If so, we invite you to join our team at arenaflex as a Cement Dispatch & Customer Service Representative. In this role, you will be responsible for processing customer and driver inquiries, determining the best delivery methods, and negotiating rates with vendors and customers. You will also work closely with haulers, customers, and vendors/suppliers to ensure the highest levels of service, satisfaction, and profitability.

About arenaflex:

arenaflex is a leading company in the industry, dedicated to providing exceptional service and support to our customers. We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. Our team is passionate about delivering high-quality products and services, and we are committed to making a positive impact in our community.

Key Responsibilities:

As a Cement Dispatch & Customer Service Representative at arenaflex, you will be responsible for:

• Processing customer, driver, and hauler inquiries and orders using our dispatch system
• Determining the best delivery methods and negotiating rates directly with vendors and customers
• Scheduling orders in a timely and efficient manner to maximize efficiency and profitability
• Managing hauler relationships, paperwork collection, and order processing
• Working with customers to adjust truck demand to meet proper delivery rates
• Determining callouts for the next day
• Regular attendance and physical presence at work is an essential function of this position
• Performing additional duties as required to meet business needs

Global Responsibilities:

As a member of our team, you will be expected to:

• Regularly attend and participate in team meetings and training sessions
• Collaborate with colleagues to achieve business objectives and improve processes
• Stay up-to-date with industry trends and best practices
• Contribute to the development of new ideas and initiatives
• Participate in quality improvement initiatives and provide feedback on processes and procedures

Qualifications:

To be successful in this role, you will need:

• A High School Diploma or equivalent
• Extensive knowledge of the Chicagoland & NWI/WI area
• Minimum of 2 years of dispatch experience
• Ability to read, write, and speak Spanish and Polish (preferred)
• Ability to make quick decisions that meet established goals when under pressure
• Read and understand maps
• Remain calm in high-pressure situations
• Communicate effectively with a wide variety of customers and be an effective problem solver
• Good computer skills and general knowledge of Sales and Dispatch software

Working Conditions:

As a Cement Dispatch & Customer Service Representative at arenaflex, you will work in a professional office environment with:

• Routine usage of standard office equipment such as computers, phones, photocopiers, and filing cabinets
• Extensive email, messaging, and phone communication
• Customer contact, driver management, and daily dispatching may result in stressful situations
• Handle extended hours during peak season / as business deems necessary
• Varied work schedule – split coverage during peak demands. Generally, office hours during season 5:00 AM - 5:30 PM Monday -Friday, periodic Saturdays (6AM -2PM), Off season 7:30AM-3:30 PM Monday -Friday

Physical Requirements:

The physical demands of this role include:

• Extended periods of sitting in a chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling
• Frequent use of fingers, wrists, and hands to enter data using a keyboard
• Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl

Specific Vision Abilities:

This role requires:

• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception
• Ability to adjust focus

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

Join Our Team:

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our team at arenaflex!

How to Apply:

To apply for this role, please visit our website at [insert link]. We can't wait to hear from you!

Note:

arenaflex is a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. We are committed to making a positive impact in our community and providing exceptional service and support to our customers. If you are a motivated and customer-focused individual who is passionate about delivering high-quality products and services, we invite you to join our team as a Cement Dispatch & Customer Service Representative. Apply for this job