Experienced Bilingual Licensed Customer Service Representative – Insurance Policy Support and Customer Experience

At arenaflex, we're committed to revolutionizing the insurance industry by providing fair and equitable car insurance solutions that eliminate biased and discriminatory factors. Our mission-driven team is passionate about creating a more just and inclusive financial system, and we're looking for talented individuals to join us on this journey. As a licensed Customer Care Specialist on our Support team, you'll play a critical role in delivering exceptional customer experiences and ensuring that our policyholders receive the support they need. If you're a customer service professional with a passion for insurance and a commitment to excellence, we want to hear from you.

About arenaflex

arenaflex is a mission-driven company that's dedicated to creating a more just and inclusive financial system. We believe that systemic injustice has no place in our financial systems, and we're committed to giving back and being a force for good in the world. Our community, Members, and team are at the heart of who we are and why we do what we do.

The Role

As a licensed Customer Care Specialist on our Support team, you'll be responsible for handling customer inquiries and helping policyholders with their policy needs. You'll be the first point of contact for our customers, and you'll be responsible for providing exceptional service and support. Your responsibilities will include:

• Handling calls and chats with customers to answer questions and resolve issues
• Processing policy endorsements, billing requests, and tracking outstanding items
• Communicating with team members and escalating items and issues when appropriate
• Collaborating with other Reps and Specialists to ensure seamless customer service
• Assisting with ad-hoc projects and duties as needed

Training and Support

We're committed to providing our team members with the training and support they need to succeed. You'll receive comprehensive training on our products and services, as well as ongoing collaborative support from your colleagues. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our commitment to excellence.

Qualifications

To be successful in this role, you'll need:

• An active Property & Casualty license
• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and the ability to provide and accept constructive feedback
• Insurance policy support, rating, or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Benefits and Perks

We offer a competitive compensation package, including:

• A competitive salary
• Employee Stock Options
• Health, dental, and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen Weeks Paid Family Leave

Work Environment and Culture

As a remote team, we're committed to creating a collaborative and inclusive work environment that allows our team members to thrive. We're passionate about delivering exceptional customer experiences, and we're looking for someone who shares our commitment to excellence. Our team is diverse, positive, and engaging, and we're looking for someone who will fit in with our dynamic and supportive culture.

How to Apply

If you're a customer service professional with a passion for insurance and a commitment to excellence, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Join Our Team

At arenaflex, we're committed to creating a more just and inclusive financial system. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and creating a more just and inclusive world. If you're a customer service professional with a passion for insurance and a commitment to excellence, we want to hear from you. Join our team today and let's build the future together. Apply for this job