Experienced Bilingual Canadian French/English Customer Expert – Work From Home Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both Canadian French and English? If so, we invite you to join arenaflex as a Bilingual Canadian French/English Customer Expert in a Work From Home (WFH) setting. As a key member of our team, you will play a vital role in providing top-notch support to our clients, leveraging your language skills and customer service expertise to resolve inquiries and issues efficiently.

About arenaflex

arenaflex is a leading global digital business services company, dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we strive to be a force of good in supporting our communities, clients, and the environment. Our team of over 500,000 inspired and passionate people speaks more than 300 languages, allowing us to connect with customers from diverse backgrounds.

Benefits of Working with arenaflex

As an arenaflex employee, you can expect:

• Paid Training to enhance your skills and knowledge
• Competitive Wages that reflect your value to the organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and maintain a healthy work-life balance
• Employee wellness and engagement programs to support your overall well-being

Teleperformance and You

At arenaflex, we believe in empowering our employees to grow and develop their careers. Our balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, enables us to make people's lives simpler, faster, and safer. As a Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We offer opportunities for growth and development, and our employees have the chance to discover their potential and take their careers to new heights.

Responsibilities

As a Bilingual Canadian French/English Customer Expert, your main responsibility will be to provide exceptional customer support via telephone and/or Internet, including instant message, email, and other digital channels. Your key responsibilities will include:

• Providing customer support to customers via various communication channels
• Handling customer inquiries and resolving simple and basic support issues
• Escalating more technical product-related issues to the appropriate Product Support department
• Processing a high volume of customer inquiries and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems, identifying the root cause, and using tools and resources to determine how to resolve customer problems
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, including quality standards, adherence to schedule, and average handle time
• Providing guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless WFH experience, you will need:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required

• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we strive to create an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We encourage you to apply, even if you feel you're not a perfect match. We are looking for great people to join our friendly team. Apply now to take the first step in your journey with arenaflex! Apply to this job Apply for this job