Experienced Associate Customer Service Representative, B2C – Remote Opportunity at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Associate Customer Service Representative, B2C to join our team of dedicated professionals who are committed to making a real impact in the lives of our customers. As an Associate Customer Service Representative, you will be the face of arenaflex, providing world-class customer delight through telephone interactions, troubleshooting, and resolving customer inquiries about our products. You will be empowered to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach that will be measured by customer feedback surveys and customer experience evaluations.
About arenaflex
arenaflex is a leading provider of innovative solutions that empower individuals to live gracious, healthy, and sustainable lives. With a rich history of innovation and a commitment to excellence, we are dedicated to making a positive impact in the lives of our customers. Our team of bold leaders is passionate about driving meaningful change and creating a culture of innovation that inspires and motivates.
Why Choose arenaflex?
We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we are driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
Key Responsibilities
As an Associate Customer Service Representative, you will be responsible for:
- Answering inbound customer inquiries via phone calls by performing diagnosis of products and taking appropriate action
- Performing advanced troubleshooting and advising specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
- Walking customers and trade professionals through step-by-step installation and/or repair of arenaflex products
- Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including customer relationship management, order management, and our website
- Effectively using Customer Care Center (3C) technology, including Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain
- Gaining knowledge of all arenaflex products and the associated warranties associated
- Reading and understanding technical publications, diagrams, and specification documents
- Excellent interpersonal and communication skills
- Tracking orders, providing availability, and other shipping information
- Upselling arenaflex products and accessories as appropriate
- Assisting with implementing procedures to maximize uptime and phone coverage
- Tracking trends in product variations and reporting to engineering and quality as appropriate
- Participating in department initiatives as needed
- Participating in various Customer Service Support functions as needed, including order block reports, credit card reports, and shipping resolution
- Meeting or exceeding balanced scorecard metrics and maintaining an acceptable attendance record
Skills and Requirements
To be successful in this role, you will need:
- High school diploma or GED required, 2-4-year degree preferred
- 1+ years of customer service experience desired
- Previous computer experience is necessary to be successful in this position
- Experience in a call center environment preferred
- Completion of internal Brand Ambassador Program required
- Ability to work in a remote environment with a dedicated workspace and reliable internet connection
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Ability to maintain confidentiality and handle sensitive information
Work from Home Requirements
As a remote Associate Customer Service Representative, you will be responsible for:
- Paying your own internet expenses and having a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
- Having a separate confidential and distraction-free workspace with no background noises
- Being available to work during your assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
- Being available to work less than full-time hours (32-34 hours/week) may be available after training, more hours will be required during peak season
Benefits and Perks
As an Associate Customer Service Representative at arenaflex, you will enjoy:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A diverse and inclusive workplace
- A strong culture of innovation and creativity
- Access to training and development programs
- A comprehensive total rewards package to support your health and wellbeing
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply to this job Apply for this job