Experienced Full Stack Customer Solutions Specialist – Remote 3rd Shift

At arenaflex, we're on a mission to revolutionize the way we provide roadside assistance to our members. As a leading roadside assistance company and dispatch technology platform, we're committed to delivering best-in-class services to our customers. We're seeking dedicated and customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs) in a remote 3rd shift role.

About arenaflex

arenaflex is a dynamic and innovative company that operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide exceptional roadside assistance to all our members, and we're committed to achieving this goal through our cutting-edge technology and exceptional customer service. If you're passionate about helping people and want to be part of a team that's making a difference, we'd love to hear from you!

Job Summary

As a Customer Solutions Specialist, you'll be the first point of contact for our members who need roadside assistance. You'll take inbound calls, ask essential questions to understand each member's unique situation, and navigate our computer program to locate nearby service providers. You'll also accurately collect and perform data entry of all required member/provider information, use professional communication etiquette and active listening skills to assist members/providers with their needs, and demonstrate efficient call control with the ability to follow a script for various partners/scenarios.

Key Responsibilities

* Answer inbound member calls and ask essential questions to understand each member's unique situation

• Navigate our computer program to locate each member and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

* High school diploma or equivalent required

• Minimum of 1 year of call center or customer service experience
• Excellent communication skills, including a professional, articulate voice and the ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Positive attitude and ability to work well with others
• Emotional resilience and the ability to handle upset members in a calm, professional manner
• Ability to work in a fast-paced environment while maintaining a professional attitude

Preferred Qualifications

* Experience working in a 3rd shift environment

• Experience working with dispatch technology platforms
• Knowledge of roadside assistance industry and services
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Emotional resilience and the ability to handle upset members in a calm, professional manner
• Ability to work independently and as part of a team
• Strong typing skills and ability to navigate multiple computer applications

Career Growth Opportunities and Learning Benefits

* Opportunities for career advancement with proven skills

• Paid training and development programs to enhance your skills and knowledge
• Access to cutting-edge technology and tools to support your work
• Collaborative and supportive work environment with opportunities for growth and development

Work Environment and Company Culture

* Remote work opportunities available

• Flexible work schedules and opportunities to earn work from home days
• Casual dress code and relaxed work environment
• Opportunities for socialization and team-building activities
• Recognition and rewards for outstanding performance and contributions

Compensation and Benefits

* Competitive salary range: $12.00 - $15.00 hourly

• Performance-based incentives and bonuses
• Sign-on and referral bonuses available
• Flexible work environment with work from home opportunities available
• Paid holidays and paid time off
• Benefits including health, dental, and vision plans
• $1.00 differential pay as an incentive for working 3rd shift

How to Apply

If you're passionate about helping people and want to be part of a team that's making a difference, we'd love to hear from you! Please submit your application today, and let's work together to revolutionize the way we provide roadside assistance to our members. Apply to this job Apply for this job