Experienced Will Call Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading innovator in the industry, we're committed to fostering a culture of excellence, innovation, and teamwork. We're now seeking a highly skilled and detail-oriented Will Call Customer Support Specialist to join our remote team. If you're passionate about delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's revolutionizing the way we approach customer support. Our team is comprised of talented individuals who share a common goal: to provide unparalleled service to our customers. With a strong focus on innovation, collaboration, and continuous learning, we're creating a work environment that's both challenging and rewarding.

Key Responsibilities

As a Will Call Customer Support Specialist at arenaflex, you'll play a critical role in ensuring that our customers receive exceptional service and support. Your primary responsibilities will include:

• Responding to customer requests for returns and credits via email and phone in a timely and professional manner
• Processing returns and credit requests, including order entry for replacements, with accuracy and attention to detail
• Checking stock availability, tracking order and delivery status, and other necessary data to ensure seamless customer experiences
• Communicating with vendors, warehouse team, and Accounts Payable as necessary to process returns and resolve customer issues
• Following established procedures when determining if material will be returned to factory, warehouse, or scrapped in field
• Partnering with suppliers to process direct returns to factory
• Issuing credits as outlined by arenaflex internal procedures
• Creating positive customer experiences through email, phone, and written communications
• Utilizing required systems, including P21 and Salesforce, to process returns and credits, maintain accurate records, and respond to customer inquiries

Will-Call Counter Support

* Serving incoming customers with their various needs, including but not limited to processing orders and returns and handling cases from work queues

• Managing cases as assigned in Salesforce, including but not limited to RMAs and credits and responding customer inquiries
• Addressing any issues or concerns that customers may have during the pickup process

Inter-Departmental Communication

* Working closely with the Contact Center teams to complete customer credit and return requests, generate replacement orders, and provide order status information

• Communicating with other departments within arenaflex as needed to answer questions and resolve customer issues

Qualifications

* High School diploma or GED required

• Associate degree or bachelor's degree preferred
• 3-5 years' experience in customer service, preferably in the distribution industry

Skills and Competencies

* Customer Focus: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately

• Interpersonal Skills: Ability to interact, communicate, and build relationships with others
• Verbal and written communication skills: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand
• Empathy: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met
• Professionalism: Professional and pleasant speaking and writing manner via telephone, email, and in person, basic business acumen, and urgency in resolving customer issues
• Technical Learning Capability: Proficient with or the ability to quickly learn an array of computer hardware and software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Will Call Customer Support Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship programs to support your career growth and advancement
• Opportunities to work on high-profile projects and initiatives that drive business results
• Collaborative and dynamic work environment that fosters innovation and creativity

Work Environment and Company Culture

arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team is comprised of talented individuals who share a passion for delivering exceptional customer service. We're committed to creating a work environment that's both challenging and rewarding, with opportunities for growth and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

Conclusion

If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Will Call Customer Support Specialist at arenaflex, you'll have the opportunity to work in a dynamic and innovative environment, with access to ongoing training and development opportunities. Apply now to join our team and take the first step towards a rewarding career in customer support! Apply to this job Apply for this job