Immediate Hiring: Chat Clinical Manager at arenaflex

Join arenaflex's Dynamic Team and Make a Lasting Impact in Mental Health Services

Are you a compassionate and skilled mental health professional looking for a challenging and rewarding role? Do you have a passion for providing exceptional care and support to individuals in crisis? Look no further than arenaflex, a leading organization dedicated to delivering innovative and effective mental health services. We are seeking an experienced and dedicated Chat Clinical Manager to join our team and help us make a positive difference in the lives of those we serve.

About arenaflex

arenaflex is a forward-thinking organization that is committed to providing cutting-edge mental health services to individuals and communities in need. Our team of dedicated professionals is passionate about delivering high-quality care and support, and we are seeking like-minded individuals to join our ranks. As a Chat Clinical Manager at arenaflex, you will have the opportunity to work with a talented team of mental health professionals, contribute to the development of innovative programs and services, and make a lasting impact in the lives of those we serve.

Job Summary

Under the guidance and supervision of the Clinical Director, the Chat Clinical Manager will be responsible for monitoring and supervising the performance of assigned teams, providing consultation and training to staff, and providing clinical oversight of call center activities as they relate to crisis calls. This is a unique opportunity to work in a fast-paced and dynamic environment, where you will have the chance to make a real difference in the lives of those we serve.

Key Responsibilities

* Provide clinical supervision and training to Crisis Call Specialists, including consultation groups, one-to-one coaching, and regular quality assurance monitoring.

• Address staffing, coaching, and disciplinary recommendations with Clinical Director.
• Maintain performance measures and develop reports on contract-related activities to Clinical Director.
• Make follow-up calls to individuals who are offered assistance on Mobile Crisis Response Line as required. Maintain documentation of follow-ups and client data.
• Be available either on site or by phone as needed and as agreed upon for consultation.
• Responsible for keeping informed on latest research related to crisis intervention and updating program accordingly.
• Ensure that program Key Performance Indicators, service goals, and objectives meet the measurable benchmark goals.
• Provide formal training within the agency and community pertaining to contracted lines of business.

Essential Qualifications

* Education: Must be a licensed mental health practitioner (Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Therapist, Licensed Psychologist, or Advanced Practice Registered Nurse.)

• Experience: Non-profit experience and background in crisis intervention preferred.

Required Skills and Abilities

* Strong verbal skills, people skills, and computer skills required.

• Ability to work with staff and volunteers.
• Ability to show compassion and nonjudgmental attitude while assisting callers with diverse and complex needs.
• Ability to handle stress due to scope and type of calls that may be received.
• Must have attention to detail and the ability to multi-task.
• Candidates must be willing to work days, some evenings, and even weekends on occasion.
• Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.

Working Conditions

* This position may involve handling high-pressure situations, particularly in response to community needs and disaster management.

• Flexibility to adapt to the evolving needs of the organization and community stakeholders.

Work Environment

This position is hybrid upon completion of initial training period. arenaflex reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet arenaflex standards. arenaflex supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Moderate independent travel. Some evening/weekend work required.

Career Growth Opportunities and Learning Benefits

As a Chat Clinical Manager at arenaflex, you will have the opportunity to:

• Develop your clinical skills and expertise through ongoing training and professional development opportunities.
• Work with a talented team of mental health professionals who are passionate about delivering high-quality care and support.
• Contribute to the development of innovative programs and services that make a real difference in the lives of those we serve.
• Enjoy a dynamic and supportive work environment that values employee well-being and satisfaction.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• A dynamic and supportive work environment that values employee well-being and satisfaction

How to Apply

If you are a compassionate and skilled mental health professional who is passionate about delivering exceptional care and support, we encourage you to apply for this exciting opportunity. To apply, please click on the link below and submit your application. Apply Now

Simple Application Process

Ready to join arenaflex's dynamic team and make a lasting impact in mental health services? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job