Immediate Hiring: Bilingual Licensed Customer Service Representative – Join arenaflex in Revolutionizing the Insurance Industry

At arenaflex, we're on a mission to disrupt the traditional car insurance model by using predictive models and real-time driving data to create fair and equitable policies. We're committed to eliminating biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. Our team is passionate about creating a more just and equitable financial system, and we're looking for like-minded individuals to join our journey.

About arenaflex

arenaflex is a cutting-edge insurance company that's backed by top-tier venture capitalists, institutional investors, and reinsurers who share our vision of creating a more just and equitable industry. We're committed to giving back to the communities we serve and being a force for good in the world. Our team is diverse, positive, and engaging, and we're always looking for talented individuals who share our values.

The Role

As a licensed Customer Care Specialist on our Support team, you'll be joining a dynamic group of mission-driven professionals who are passionate about delivering exceptional customer service. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other representatives and specialists, and assisting with ad-hoc projects and duties.

Responsibilities

* Handle calls and chats with customers to resolve their inquiries and concerns

• Process policy endorsements, billing requests, track and follow-up on outstanding items
• Communicate with team members and escalate items and issues when appropriate
• Collaborate with other representatives and specialists to ensure seamless customer service
• Assist with ad-hoc projects and duties as needed

Qualifications

* Active Property & Casualty license

• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and ability to provide and accept constructive feedback
• Insurance policy support, rating, or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

What We Offer

* Competitive salary

• Employee Stock Options
• Health, dental, and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen Weeks Paid Family Leave

Why Join arenaflex?

* Be part of a mission-driven team that's committed to creating a more just and equitable financial system

• Work with a diverse and positive team that's passionate about delivering exceptional customer service
• Enjoy a competitive salary and benefits package
• Have the opportunity to grow and develop your skills and career
• Be part of a company that's committed to giving back to the communities we serve

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today and let's build the future together. Apply to this job

About the Team

Our team is a dynamic and diverse group of professionals who are passionate about delivering exceptional customer service. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!

What We're Looking For

* A licensed Customer Care Specialist who is passionate about delivering exceptional customer service

• A team player who is able to collaborate with other representatives and specialists to ensure seamless customer service
• A motivated and customer-focused individual who is able to handle calls and chats with customers to resolve their inquiries and concerns
• A professional who is able to process policy endorsements, billing requests, track and follow-up on outstanding items
• A detail-oriented individual who is able to communicate with team members and escalate items and issues when appropriate

How to Succeed in This Role

* Be able to handle multiple calls and chats simultaneously while maintaining a high level of customer satisfaction

• Be able to process policy endorsements, billing requests, track and follow-up on outstanding items in a timely and efficient manner
• Be able to communicate effectively with team members and escalate items and issues when appropriate
• Be able to work independently and remotely while maintaining a high level of productivity and customer satisfaction
• Be able to adapt to changing priorities and deadlines while maintaining a high level of customer satisfaction

What We Offer

* A competitive salary and benefits package

• The opportunity to grow and develop your skills and career
• A positive and inclusive work environment that encourages collaboration, creativity, and growth
• The chance to be part of a mission-driven team that's committed to creating a more just and equitable financial system
• The opportunity to work with a diverse and positive team that's passionate about delivering exceptional customer service

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today and let's build the future together. Apply to this job Apply for this job