Immediate Hiring: Bilingual English and Spanish Senior Customer Service Representative – arenaflex

Join arenaflex's Dynamic Team and Make a Lasting Impact

Are you a highly motivated and bilingual individual with exceptional customer service skills? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a talented Senior Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients, resolving complex issues, and driving customer satisfaction.

About arenaflex

arenaflex is a leading organization that delivers innovative solutions to improve health outcomes and advance health equity. Our team is passionate about creating a culture of diversity, inclusion, and compassion, where every individual feels valued and empowered to make a difference. With a commitment to excellence and a focus on customer-centricity, we strive to exceed expectations and make a lasting impact on the communities we serve.

Job Highlights

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Job Title:

Bilingual English and Spanish Senior Customer Service Representative

Location:

Remote (National)

Compensation:

Competitive salary

Start Date:

Immediate openings available

Job Type:

Full-time (40 hours/week)

Shift:

Monday – Friday, 11:30am – 8:00pm EST (with occasional overtime)

Primary Responsibilities

As a Senior Customer Service Representative, you will be responsible for:

• Answering a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
• Processing adjustments, refunds, transfer bills, mail returns, and performing manual sales
• Evaluating and responding to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
• Researching, troubleshooting, and resolving complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
• Maintaining tracking logs of all escalated patient correspondence, providing status updates to leadership as needed
• Ability to perform all aspects of billing customer service as needed
• May be a certified Medical Coder and/or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintaining all Compliance and HIPAA regulations at all times

Required Qualifications

* High School Diploma/GED

• Must be 18 years of age or older
• Bilingual fluency in English/Spanish
• 2 years of customer service experience OR experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work Monday – Friday, 11:30am – 8:00pm EST
• Ability to train for the first six weeks between Monday – Friday, 9:00am – 5:30pm EST

Preferred Qualifications

* Prior healthcare experience

• Medical terminology experience
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills, including the ability to resolve stressful situations
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors, including but not limited to, local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Join arenaflex's Dynamic Team and Make a Lasting Impact

At arenaflex, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Join our team and be part of a culture that values diversity, inclusion, and compassion.

Submit Your Application

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