Experienced Full Stack Customer Success Manager – Data Security, Compliance, and AI Data Management

At arenaflex, we're on a mission to revolutionize the way organizations manage their data. As a leader in the field of data security, compliance, and AI data management, we're seeking an experienced and results-driven Sr Customer Success Manager to join our growing team. If you're passionate about delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in the ever-evolving data landscape, we want to hear from you.

About arenaflex

arenaflex is a cutting-edge tech startup that's changing the game in data security, compliance, and AI data management. Our innovative solutions help organizations reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We're proud to have been recognized for our achievements in the industry, including being named a Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards, a CRN 100 list company, and a Top 3 Big Data and AI Vendors to Watch.

Our Culture

At arenaflex, we're a people-centric organization that values innovation, diversity, integrity, and collaboration. Our team is the foundation of our success, and we're committed to creating a culture of inclusion, diversity, and equality where every voice is heard, and everybody belongs. We believe in empowering our employees to grow and develop their skills, and we offer a range of learning and development opportunities to help you achieve your career goals.

The Role

As a Sr Customer Success Manager at arenaflex, you'll be responsible for managing the customer relationship, risk, and revenue. You'll build trust and create meaningful relationships among champions and key executives within each account, advocate on behalf of customer issues and needs, and collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell. You'll also identify risk and execute a cross-functional risk mitigation plan, identify product improvements by staying current on customer needs, industry trends, market activities, and competitors, and share our values of Care-Do-Try-Shine.

Key Responsibilities

* Manage the customer relationship, risk, and revenue

• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share our Values of Care-Do-Try-Shine!

What You'll Bring

* 5+ years in Customer Success managing a portfolio of large enterprise accounts

• Background in big data, privacy, data governance, or information security as either customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don't give up
• Shine - We shine and make it our mission to always stand out

Compensation and Benefits

We offer a competitive salary range of $125,000 - $145,000, based on a candidate's qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We also offer a range of benefits, including:

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave

Why Join arenaflex?

* Be part of a fast-paced and rewarding startup environment

• Work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration
• Have the opportunity to grow and develop your skills in a people-centric culture
• Enjoy a range of benefits and perks that support your well-being and career goals
• Make a positive impact on the data security, compliance, and AI data management industry

How to Apply

If you're passionate about delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in the ever-evolving data landscape, we want to hear from you. Apply now to join our team as a Sr Customer Success Manager at arenaflex. Apply to this job Apply for this job