Experienced Full Stack ServiceNow Customer Service Management (CSM) Platform Architect – Web & Cloud Application Development

Are you a trailblazer with a passion for leveraging ServiceNow to drive business success? Do you have a knack for designing and implementing innovative solutions that simplify, enhance, and empower people to love what they do? Look no further! arenaflex is seeking an experienced Full Stack ServiceNow Customer Service Management (CSM) Platform Architect to join our team of experts in web and cloud application development.

About arenaflex

arenaflex is a purpose-led, global business and technology consulting company that helps people and organizations dream bigger, move faster, and build better tomorrows for all. With a team of over 13,000 strong, we deliver practical, end-to-end solutions that drive meaningful impact. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running.

The Role

As a Full Stack ServiceNow CSM Platform Architect, you will play a critical role in designing and implementing ServiceNow solutions that meet the needs of our clients. You will work closely with our team to propose, architect, and lead CSM solution delivery based on the requirements provided by the arenaflex team and the client. Your solutions should be holistic in nature and include repeatable designs for productivity. You will be comfortable interacting outside of the IT department with the business and have a high degree of business proficiency, professional maturity, and poise.

Key Responsibilities

* Work with clients to understand their long-term Enterprise goals and design a roadmap for how the ServiceNow platform's CSM capabilities can help them achieve those goals

• Participate in and/or lead design workshops, development, testing, and deployment activities with some of arenaflex's top enterprise and public sector customers
• Design the business and technical architecture for how CSM can help meet the client's enterprise goals
• Lead and ensure quality delivery of CSM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards
• Mentor teammates on ServiceNow platform best practices about CSM modeling, platform architecture, customizations, etc.
• Respond to Request for Information/Proposals (RFIs/RFPs)

Travel Expectations

* Up to 30% travel, with regional travel opportunities

What You'll Bring

* Experience delivering complex ServiceNow CSM implementations, with multiple stakeholders, recommending and implementing solutions for exceptional outcomes

• Passion for leveraging ServiceNow for improving how people live and work; for making things easier and better
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement

Experience/Education/Certifications

* Bachelor's degree in a technical related field or business management

• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
• 4+ years of deep functional and technical knowledge of ServiceNow configuration and implementation, or similar technology
• Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
• Act as a Subject Matter Expert for both the arenaflex team and the client
• Excellent communication, planning, problem-solving, trouble-shooting, and organizational skills; willing to take responsibility and act independently
• Demonstrated work experience in business and systems analysis, process and data modeling skills
• Knowledge of Agile development methodologies
• Exceptional communication skills, both written and verbal
• Proven team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate with all levels of our organization
• ServiceNow Certified System Administrator Certification (CSA)
• ServiceNow Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD) required
• ITIL or IT4IT certifications preferred

Compensation and Benefits

* Competitive salary range: $110,000 to $203,000 (Senior Consultant) or $140,000 to $258,000 (Principal)

• Annual discretionary bonus
• Meaningful time off and paid holidays
• Parental leave
• 401(k) with a match
• Range of choices for highly subsidized health, dental, and vision coverage
• Adoption and fertility assistance
• Short/long-term disability
• Yearly $350 reimbursement account for any well-being related expenses
• Discounted home, auto, and pet insurance

EEO and Accommodations

* arenaflex is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws
• arenaflex welcomes and encourages applications from individuals with disabilities
• Reasonable accommodations are available for candidates during all aspects of the selection process

How to Apply

We encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career with arenaflex. Apply to this job Apply for this job