Experienced Part Time Remote Customer Service Specialist – Healthcare and Insurance Industry Expert

At arenaflex, we're dedicated to providing exceptional patient care and exceptional customer service. As a Part Time Remote Customer Service Specialist, you'll play a vital role in delivering top-notch service to our patients and healthcare providers. If you're passionate about healthcare, customer service, and working in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization with a rich history of providing access to extraordinary care in over 145 locations and 25 specialties across the Midwest region. Our team of over 600 doctors and advanced practice providers is committed to delivering exceptional patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Job Summary

As a Part Time Remote Customer Service Specialist, you'll be responsible for answering a high volume of inbound calls for assigned arenaflex practices. You'll serve as the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. This role requires strong critical thinking, problem-solving, and communication skills to provide excellent customer service in a fast-paced environment.

Responsibilities

* Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA.

• Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call.
• Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide appropriate level of service.
• Schedule patient visits based on complex provider preferences; verify and update insurance and checks insurance eligibility; collect and document demographics; maintain proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; document and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours.
• Manage calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

* High School Diploma or GED

• 2-5 years of experience in customer service or a related field
• No supervisor experience required
• Strong critical thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Ability to maintain patient confidentiality and handle sensitive information
• Ability to work in a constant state of alertness and in a safe manner

Preferred Qualifications

* Experience in the healthcare industry or a related field

• Knowledge of electronic health records and medical terminology
• Experience with customer service software and systems
• Bilingual or multilingual skills

Benefits and Perks

* Competitive salary

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by arenaflex
• Pension Plan/403(b) Plan funded by arenaflex
• 401(k) plan with arenaflex match
• Tuition Assistance available on first day
• arenaflex Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Work Environment and Culture

* Remote work arrangement with flexible scheduling

• Collaborative and dynamic work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

How to Apply

If you're passionate about delivering exceptional customer service and working in a dynamic healthcare environment, we want to hear from you! Apply now to join our team as a Part Time Remote Customer Service Specialist. Apply to this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job