Experienced Full Stack Product Manager – Customer Service Innovation and Experience
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. With over 200 million subscribers worldwide, we're committed to ensuring that nothing gets in the way of our users' favorite shows, movies, and games. That's where our Customer Support (CS) team comes in – we're here to help our customers when they need assistance. As a key player in the CS organization, the CS Innovation team is responsible for developing and implementing the right tools and technologies to support the growth, adaptability, and success of our customer support business. We're seeking an experienced Product Manager to lead and drive innovation in our contact center platform, empowering our customer support team to deliver world-class experiences. As a Product Manager, you'll be the driving force behind shaping the future of our contact center platform, working closely with cross-functional teams, including design, engineering, operations, and data science, as well as external partners and vendors. Your expertise will be instrumental in creating a seamless and intuitive experience for our customers and support specialists alike.
About arenaflex
arenaflex is a global leader in entertainment, with a mission to deliver exceptional experiences to our users. We're passionate about innovation, creativity, and pushing the boundaries of what's possible. Our culture is built on a foundation of trust, collaboration, and a shared commitment to excellence. We're proud to be a diverse and inclusive organization, with a team of talented individuals from all walks of life.
Job Details
*
Job Title:
Experienced Full Stack Product Manager – Customer Service Innovation and Experience
Location:
Remote (Arizona, USA)
Employment Type:
Full-time
Work Hours:
8 hours per day
Salary:
$20-30/hour
Industry:
Private
Qualifications:
Bachelor's degree in a relevant field (e.g., computer science, business administration, or a related field)
Experience:
3+ years of experience in product management, with a focus on customer-facing products or services
Responsibilities
As a Product Manager, you'll be responsible for leading the development and implementation of our contact center platform, including:
Product Management:
Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external partners and vendors.
Strategy and Planning:
Assist in defining strategy, capturing requirements, prioritizing, identifying risks and obstacles, delivering, and creating a roadmap.
Collaboration:
Work closely with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
Integration:
Oversee integrations and adoption of product features through close collaboration with our engineering and data science teams as well as external partners or consulting firms.
Global Support:
Identify differences in support expectations in various regions around the world and designer experience in like manner.
Growth:
Grow product management responsibility to other tools as business needs present.
Culture:
Represent the unique arenaflex culture.
What We're Looking For
*
Experience:
3+ years of experience in product management for customer-facing products or services.
Leadership:
Ability to make tough decisions informed by both data and judgment.
Customer Focus:
Deep focus on delivering an exceptional customer and support specialist experience.
Results:
Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
Collaboration:
Strong leadership and influence without direct reports, with the ability to build trust and create collaborative relationships across functional teams.
Communication:
Excellent written and verbal communication skills, with the ability to craft compelling narratives and presentations, and build trust with stakeholders.
Innovation:
Ability to inspire, motivate, and lead designers and engineers.
Technical Knowledge:
Related experience working with CCaaS, CPaaS, UCaaS, and CRM products, whether external or in-house build.
Global Experience:
Related experience focusing on customer support, with a global perspective.
Why Join arenaflex?
*
Innovation:
arenaflex is a leader in innovation, with a culture that encourages experimentation, creativity, and risk-taking.
Growth:
We offer opportunities for growth and development, with a focus on helping our employees achieve their full potential.
Diversity and Inclusion:
We're committed to creating a diverse and inclusive workplace, where everyone feels valued and respected.
Benefits:
We offer a comprehensive benefits package, including competitive salary, health insurance, retirement savings, and paid time off.
Work-Life Balance:
We prioritize work-life balance, with flexible work arrangements and a focus on supporting our employees' well-being.
How to Apply
Ready to join our team? Click the link below to apply now, and we'll be in touch soon! Apply To This Job Apply for this job