Experienced Full Stack Live Chat Specialist – Customer Service & Sales

At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented Live Chat Specialist to join our team. As a key member of our collaborative team, you'll play a vital role in providing top-notch service to our clients, driving sales, and building long-term relationships with customers. If you're passionate about customer service, enjoy problem-solving, and are confident in your ability to provide exceptional service, we want to hear from you.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing exceptional customer experiences. We're a team of passionate individuals who are committed to making a difference in the lives of our customers. Our collaborative and inclusive work environment is the perfect place for you to grow and develop your skills, and we're excited to welcome talented individuals like you to our team.

Job Summary

As a Live Chat Specialist at arenaflex, you'll be responsible for providing exceptional customer service, driving sales, and building long-term relationships with customers. You'll work closely with our team to identify and assess customer needs, provide solutions and alternatives, and follow up to ensure resolution. You'll also be responsible for managing chat requests, emails, and tickets in a timely manner, and maintaining high customer satisfaction ratings.

Primary Responsibilities

* Create relationships with new and existing customers that lead to loyalty and customer retention

• Effectively manage chat requests, emails, and tickets in a timely manner
• Identify and assess customer needs to achieve satisfaction quickly and efficiently
• Provide appropriate solutions and alternatives within an appropriate amount of time
• Follow and implement live chat protocols and guidelines
• Encourage customers to purchase products or services by using a prepared script to reference important parts of what arenaflex offers
• Work effectively in a team environment to support achievement of sales and customer satisfaction goals
• Maintain high customer satisfaction ratings based on explicit criteria set by arenaflex
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Provide effective rebuttals to customers who are looking to cancel or release their services
• Recommend additional services to customers by understanding their needs
• Assist with projects as needed
• Complete and pass all assigned continual training and role play assignments

General Qualifications

* Excellent written communication skills

• Positive and upbeat personality
• Ability to type 55 WPM
• Excellent interpersonal skills with the ability to manage sensitive information
• Ability to multi-task, prioritize, and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Ability to actively listen and adapt to different types of personalities over chat
• Must always remain professional and courteous with customers
• Ability to handle five chats at once
• Must be open to work at least one weekend day and evenings
• This is a remote position

A Few Other Things We Look At

* People with a positive mindset who are fantastic team players

• Someone who is confident, adaptable, ambitious, and an achiever
• People who are committed and reliable
• Individuals who are open to receiving feedback and are always willing to learn
• Someone who is respectful, outgoing, and motivated
• Proven track record of STRIVE values:

+ Service + Tenacity + Responsibility + Integrity + Versatility + Entrepreneurship

Join Our Team!

* Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work.

• Additional benefits:

+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Life insurance + Paid time off + Vision insurance

• Schedule: 8 hour shift
• Location: We are hiring candidates for remote live chat work from home jobs positions and preferred remote jobs location is United States and Canada

Why arenaflex?

* We're a dynamic and innovative company that's dedicated to providing exceptional customer experiences.

• Our collaborative and inclusive work environment is the perfect place for you to grow and develop your skills.
• We're passionate about making a difference in the lives of our customers, and we're excited to welcome talented individuals like you to our team.

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job