Experienced Live Chat and Email Support Agents – Customer Service Representatives for arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment? Look no further! arenaflex is seeking highly skilled and motivated Live Chat and Email Support Agents to join our team. As a customer service representative, you will play a vital role in providing world-class support to our clients' customers, driving sales conversions, and exceeding customer satisfaction expectations.

About arenaflex

arenaflex is a leading provider of customer service operations for e-commerce stores, offering a comprehensive range of services, including customer service agent management, infrastructure improvements, and workflow optimization. With a fully remote team of over 100 employees in the Philippines, we pride ourselves on our inclusive culture, innovative approach, and commitment to excellence. Since our inception in 2015, we have been dedicated to delivering exceptional customer experiences, driving business growth, and fostering a collaborative work environment.

Job Summary

As a Live Chat and Email Support Agent, you will be responsible for handling incoming chats and emails from multiple client websites, providing a seamless and personalized experience to customers, and driving sales conversions. Your primary mission will be to increase website sales conversion rates by offering world-class customer service, resolving customer inquiries, and navigating customers through the website. You will also be responsible for handling post-order queries, such as order status, shipping information, and complaints.

Key Responsibilities

* Convert chats into sales by providing exceptional customer service and a pleasant experience to every website visitor

• Protect company, client, and visitor information
• Work collaboratively with the team to achieve individual and team goals
• Update knowledge through continuous learning (self-paced and group training)
• Ensure the right equipment and a productive workspace

Work Experience

* At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar industries

• Robust e-commerce or retail customer service background
• Genuine care for customers and clients
• Sales-oriented person is a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Qualifications Required

* Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher - RAM 16GB or higher - 1GB GPU - At least 110 GB SSD for your drive C - Dual monitor with at least 1920 x 1080 display resolutions - Headset with mic and webcam for meetings - Focused workspace

• Above-average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

What We Offer

* Competitive starting salary rate of $4/hr

• Fully remote work environment (you can work anywhere with a stable internet connection and electricity)
• Pandemic-proof job
• Weekly pay after the first week of training and no salary deductions
• Paid Time Offs
• HMO coverage up to $50/month
• Paid breaks
• Paid training
• Career growth opportunities
• Performance-based compensation review
• Since you will be working from home, you get to save a lot of time and money
• Company and team events – virtual and offline

What We Don't Offer

* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.

• Company PC – You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

* If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time – You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements.
• This project-based job is coterminous with the client contract with arenaflex.
• Agents with good track records at arenaflex may be transferred to other accounts/projects.

Why Join arenaflex?

* Opportunity to grow your career in a dynamic and innovative company

• Collaborative and inclusive work environment
• Comprehensive training and development programs
• Competitive compensation and benefits package
• Flexible work arrangements and remote work options
• Opportunity to work with a diverse range of clients and projects

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to submit your application today. Please ensure you have the required qualifications and experience, and that you're comfortable working in a remote environment. We look forward to reviewing your application and welcoming you to our team! Apply To This Job Apply for this job