Experienced Licensed Customer Service Representative – Personal Lines Insurance

Join arenaflex, a leading global property and casualty insurer, in a dynamic Remote opportunity that offers a competitive salary, comprehensive benefits, and a chance to grow your career in a purpose-driven organization.

About arenaflex

arenaflex is a purpose-driven organization that has been committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. As a global property and casualty insurer, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

Our Mission

At arenaflex, we are dedicated to creating an environment where employees can succeed, both professionally and personally. We value strong relationships, comprehensive benefits, and continuous learning opportunities to support our employees' growth and well-being. Our commitment to diversity, equity, and inclusion has earned us a reputation as a leader in our industry.

About the Role

We are seeking an experienced Licensed Customer Service Representative to join our Customer Response Center team. As a key member of our team, you will provide timely, accurate, and responsive information and service to policyholders and agents for our Personal Lines products, plans, and programs. You will be responsible for independently solving problems relating to policies within scope and escalating others as appropriate.

Responsibilities

* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.

• Builds rapport with each customer.
• Listens to customers' requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center-specific phone systems, and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years related Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

What We Offer

* Competitive salary

• Comprehensive benefits
• Paid training
• Opportunity to work from home with reliable, wired internet connectivity
• Quiet, secure, and distraction-free workspace
• One weekend day (Saturday or Sunday) with an alternate day off mid-week
• Flexible start time between 8am and 10:30am EST/8-hour shifts
• Access to on-line reference materials and technical systems
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Skills and Competencies

* Analysis Skills

• Billing
• Call Centers
• Communication Skills
• Contract Analysis
• Customer Response
• Customer Satisfaction
• Customer Support/Service
• Desktop PC
• Insurance
• Interpersonal Skills
• Licensing
• Needs Assessment
• Negotiation Skills
• Problem Solving Skills
• Time Management
• Transaction Processing/Management
• Work From Home

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and let's discuss how you can become a vital part of our success story.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Join our Team

At arenaflex, we are committed to creating a diverse, equitable, and inclusive workplace where all employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage.

About arenaflex

arenaflex is a leading global property and casualty insurer that has been committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We are headquartered in Boston, but our people, our customers, and our reach span the globe. We are organized into three business units to better serve our global customers and employees.

Company Size

10,000 employees or more

Industry

Insurance

Founded

1912

Website

https://www.arenaflex.com/about-arenaflex/corporate-information/our-business

Apply Now

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job