Experienced Insurance Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're committed to providing exceptional customer experiences that exceed our clients' expectations. As a key member of our team, you'll play a vital role in delivering top-notch service to our customers, ensuring their needs are met with professionalism, empathy, and a smile. If you're a people person with a passion for helping others, we invite you to join our dynamic team as an Insurance Customer Service Representative.
About arenaflex
arenaflex is a leading provider of innovative solutions in the insurance industry. Our mission is to empower individuals and businesses to navigate the complexities of insurance with confidence. We're dedicated to fostering a culture of excellence, collaboration, and continuous learning, where our team members can grow, develop, and thrive.
Job Summary
As an Insurance Customer Service Representative, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service. You'll work closely with our licensed producers to ensure seamless communication and support. If you're a strong communicator, problem-solver, and team player, we encourage you to apply for this exciting opportunity.
Essential Job Duties and Responsibilities
* Answer incoming calls promptly and professionally, providing clear and concise information to customers.
- Communicate with callers in a friendly, efficient, and professional manner, striving to minimize wait times.
- Take thorough messages, indicating caller's first and last name, company name (if applicable), time, and message.
- Communicate messages to the appropriate parties in a timely manner.
- Receive cash, checks, and credit card payments from customers, accurately recording the amount received and processing with the respective carrier.
- Make change, accept a check or credit card payment, and issue receipts to customers.
- Refer customers with additional questions to the respective team member.
- Handle customer complaints with poise and integrity, referring them to the appropriate manager for further communication.
- Prepare outgoing mail for postal service delivery.
- Pick up mail daily, time-stamp, and distribute accordingly.
- Perform clerical duties such as typing, filing, and other tasks as needed.
- Support and endorse agency policies and procedures as set forth by arenaflex.
- Follow up calls for recent car sales to gain the opportunity to provide a quotation for insurance needs, gathering information using a fact finder.
Required Experience and Education
* High School Diploma or General Educational Diploma (GED)
- Previous customer service experience in an insurance or related industry is an asset
Required Skills and Attributes
* Strong interpersonal and communication skills
- Ability to prioritize and organize work in a multitasked environment
- Must have the ability to act and perform exemplary work independently
- Attention to detail
- Ability to work productively in a fast-paced, stressful environment
- Must speak clearly on the telephone and convey an image of professionalism and competence to callers
Equipment, Machines, and Software Used
* Computer software: Microsoft Office to include Word, Outlook, and Excel
Physical and Mental Requirements
* Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
- Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
- Light exertion can involve sitting, walking, and/or standing most of the time.
Environmental Conditions
* Work is performed in an office setting.
- Occasional weekend and evening hours may be required.
Hazards and Safety Precautions
* Hazards: Slips, trips, and falls, ergonomic injuries, and occasional lifting.
- Safety Precautions: Breaks are encouraged to allow for stretching, and training is provided covering slips, trips, and falls, safe lifting, and stretching techniques.
Disclaimer
* All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- arenaflex reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Comprehensive training and support to ensure your success
Ready to Apply?
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply To This Job Apply for this job