Experienced Evening Customer Care Associate - Full Time Role at arenaflex

As a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, arenaflex is committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. We're seeking a highly skilled and compassionate Evening Customer Care Associate to join our team and help us achieve our mission.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For over 20 years, we've been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in people's lives. Our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. We're committed to creating a work environment that's supportive, inclusive, and empowering, where our employees can grow and thrive.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to customer service excellence, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

Job Summary

As an Evening Customer Care Associate, you'll play a critical role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. You'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Preferred Qualifications

* Experience working in a customer-facing role, preferably in the healthcare industry

• Knowledge of healthcare systems, insurance, and benefits
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and interpersonal skills

What We Offer

* Competitive salary

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) savings plan with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Programs and Wellness Programs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Work Environment

As a remote work-from-home associate, you'll have the flexibility to work from the comfort of your own home. You'll be equipped with all the necessary tools and technology to perform your job duties, and you'll have access to comprehensive training and support to ensure your success.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job