Experienced Customer Service Support Representative – Remote Billing and Patient Support

Join a culture of excellence and collaboration at arenaflex, where we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve, and we're looking for a talented Customer Service Support Representative to join our remote team. As a Customer Service Support Representative at arenaflex, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across multiple departments to serve our patient and client needs, and you'll have the opportunity to develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world.

About arenaflex

arenaflex is a leading company in the genetics industry, dedicated to making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. We're a team of passionate individuals who are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. At arenaflex, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we work together to change lives.

Responsibilities

As a Customer Service Support Representative, you'll be responsible for:

• Being well-versed in all processes and policies to respond clearly to high-volume billing phone and e-mail inquiries
• Collecting patient payments through e-mail, phone calls, or standard mail correspondence
• Setting up payment plans directly with patients
• Working closely with other functional areas to increase revenue
• Resolving discrepancies, when required
• Identifying issues and suggesting potential improvements
• Developing collection methods that consistently lead to achieving or exceeding company financial goals
• Collaborating with your team to create ways to increase cash collections while providing the best service and experience to patients
• Participating in projects that extend beyond your day-to-day to stretch you to think outside the box

Qualifications

To be successful in this role, you'll need:

• A minimum of a High School diploma or equivalent, with a Bachelor's degree preferred
• At least 1+ year of experience working in a client-facing role in a work setting that is heavily customer-focused, or 2+ years of work experience post-college
• Ability to work remotely
• Ability to work independently and commit to a structured environment
• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• Bilingual a plus

Remote Work Requirements

To work remotely, you'll need:

• High-level Internet speed (50 mbps) connectivity
• Dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Ability to meet weekly and monthly production goals
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring

As a Customer Service Support Representative, you'll bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• High energy, a self-starter, great teammate, and a willingness to roll up your sleeves to get things done
• A strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
• A passion for problem-solving in a dynamic, fast-paced, team-based, and rapidly changing environment

Benefits

As an arenaflex employee, you'll be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
• Casual, PRN, and Part-Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of patients, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. Apply now to join our friendly team and be part of a culture of excellence and collaboration at arenaflex. Apply To This Job

Application Window Closes

The application window closes on September 29, 2024. Don't miss this opportunity to join our team and make a difference in the lives of patients. Apply now! Apply for this job