Experienced Customer Service Representative - Remote in PST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you'll play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you'll find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

About arenaflex

arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions that improve the lives of millions of people worldwide. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, location, or income. Our commitment to diversity, equity, and inclusion drives everything we do, from our hiring practices to our community outreach programs.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to patients and their representatives. You'll be responsible for answering a high volume of calls, resolving complex billing issues, and providing support to your team members. If you're passionate about delivering outstanding customer service and making a difference in people's lives, we want to hear from you.

Primary Responsibilities

* Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns

• Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
• Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
• Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
• Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
• Ability to perform all aspects of billing customer service as needed
• May be a certified Medical Coder and/or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintain all Compliance and HIPAA regulations at all times

Required Qualifications

* High School Diploma/GED

• Must be 18 years of age or older
• 1+ years of customer service experience OR experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30AM - 5:00PM PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* Prior healthcare experience

• Bilingual English/Spanish - must be fluent in Spanish, including medical terminology
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Telecommuting Requirements

* Reside within Pacific Time Zone

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills including the ability to resolve stressful situations
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

* Competitive salary

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunities for career growth and development

Why Join arenaflex?

* Make a difference in people's lives by providing exceptional customer service

• Work in a dynamic and supportive environment with talented peers
• Enjoy comprehensive benefits and career development opportunities
• Be part of a global organization that is committed to diversity, equity, and inclusion
• Take advantage of flexible work arrangements and telecommuting options

How to Apply

If you're passionate about delivering outstanding customer service and making a difference in people's lives, we want to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Join Our Team

We're looking for great people to join our friendly team. Even if you feel you're not a perfect match, we'd still love to hear from you. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job