Experienced Customer Service Representative - Behavioral Health: Join arenaflex's Dynamic Team and Make a Difference in People's Lives

At arenaflex, we're committed to revolutionizing the way we approach healthcare, and we're looking for a talented and compassionate Customer Service Representative - Behavioral Health to join our team. As a key member of our dynamic team, you'll have the opportunity to make a real difference in people's lives by providing exceptional customer service and support to our members.

About arenaflex

arenaflex is a leading healthcare organization dedicated to delivering innovative and personalized healthcare solutions to our members. Our mission is to bring our heart to every moment of our members' health, and we're passionate about creating a culture that values empathy, compassion, and excellence. With a strong commitment to our Heart At Work Behaviors, we strive to create a work environment that inspires our colleagues to grow, learn, and thrive.

Job Summary

As a Customer Service Representative - Behavioral Health, you'll be responsible for providing advocate care to our members, helping them navigate their benefits, claims, and resources. You'll be the face of arenaflex, building trust and rapport with our members, and ensuring they receive the support they need to achieve their health goals.

Key Responsibilities

* Create an emotional connection with our members by understanding and engaging with them to champion their best health

• Build trusting and caring relationships with members to ensure their needs are met
• Anticipate customer needs and provide proactive solutions
• Review member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Perform financial data maintenance as necessary
• Explain member's rights and responsibilities in accordance with contract
• Collaborate with internal teams to resolve complex issues and ensure seamless member experience

Requirements

* 1-3 years of Customer Service experience within a Call Center atmosphere

• High School Diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and CRM software
• Strong analytical and problem-solving skills

Preferred Qualifications

* Previous Behavioral Health experience

• Associates Degree or higher
• Medical or Insurance background

What We Offer

* Competitive salary range: $17.00 - $28.46 per hour

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays throughout the calendar year
• Opportunities for professional growth and development, including free development courses and education assistance
• A dynamic and supportive work environment that values diversity, equity, and inclusion

Why Join arenaflex?

* Make a real difference in people's lives by providing exceptional customer service and support

• Be part of a dynamic and innovative organization that's revolutionizing the way we approach healthcare
• Enjoy a comprehensive benefits package and competitive salary
• Develop your skills and career through our professional growth and development opportunities
• Work in a supportive and inclusive environment that values diversity, equity, and inclusion

How to Apply

If you're passionate about making a difference in people's lives and want to join a dynamic team that's changing the face of healthcare, apply today! We're excited to hear from you and look forward to building the future together. Apply To This Job Apply for this job