Experienced Customer Service Manager for arenaflex Rentals – Part-time Opportunity with Competitive Salary and Flexible Schedule
At arenaflex, we're passionate about delivering exceptional experiences to our guests and providing a unique platform for property owners to showcase their rentals. As a leading provider of furnished housing, we're expanding our team and seeking a highly skilled Customer Service Manager to join our Hospitality team. This part-time role offers a competitive salary, flexible schedule, and the opportunity to work with a dynamic team.
About arenaflex
arenaflex is a Milwaukee-based company with a growing presence in Chicago, offering fully furnished apartments on a nightly to monthly basis. We advertise our properties on popular platforms like Airbnb, Vrbo, and Booking.com, and operate 100 units across downtown Milwaukee, with recent expansion to 20 units in Chicago. Our mission is to provide a seamless and enjoyable experience for our guests, while delivering exceptional value to our property owners.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our Hospitality team as a Customer Service Manager. This role requires a strong attention to detail, proficiency in modern technologies, and excellent communication skills. As a Customer Service Manager, you'll be responsible for providing exceptional customer service to our guests, coordinating operational needs with our staff, and overseeing various tasks for our properties.
Responsibilities
* Provide customer service to arenaflex guests, responding to their inquiries, concerns, and complaints in a timely, friendly, and efficient manner.
- Conduct guest screening to ensure safety and security, and comply with arenaflex and property partner requirements.
- Provide booking suggestions, make alterations, and manage all guest reservations using our digital communication systems.
- Troubleshoot maintenance and technology issues, lockouts, and other guest issues, and negotiate solutions for guest satisfaction.
- Coordinate operational needs with arenaflex staff, including scheduling and monitoring repairs and maintenance needs, and working closely with our Field Team to schedule turnovers and other tasks.
- Oversee various other tasks for arenaflex properties, including serving as a point of contact for property partner communications, managing listing marketing, analyzing guest reviews, and managing social media and public relations activities.
Requirements
* 2+ years of experience in customer service, hospitality, or a related field.
- College diploma or equivalent.
- Ability to work independently as well as part of a team.
- Reliable smartphone, computer, and high-speed wifi connection at all times.
- Ability to respond to any message in 5 minutes or less.
- Willingness to work 4 days a week, including weekends and holidays.
- Ability to pass a background check.
- 2-3 references from past or current supervisors.
Skills and Competencies
* Positive attitude and exceptional customer service presence.
- Excellent communication skills, both written and verbal.
- Strong organizational and time-management skills.
- Strong multi-tasking skills.
- Technologically inclined with highly efficient navigation of web browsers and apps.
- Proficiency in spreadsheets, word documents, and similar operational software.
- Ability to work independently as well as part of a team.
Benefits
* Flexible schedule.
- Competitive salary, commensurate with experience.
- Opportunity to work with a dynamic team and contribute to the growth of arenaflex.
- Professional development and learning opportunities.
- Recognition and rewards for outstanding performance.
Work Environment and Company Culture
* arenaflex is a remote-friendly company, offering the flexibility to work from home.
- Our team is passionate about delivering exceptional experiences to our guests and providing a unique platform for property owners to showcase their rentals.
- We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all.
How to Apply
If you're a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Application Question(s)
* Required: Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?
- Required: Do you have availability from 1pm-5pm CST Wednesday through Sunday?
Experience
* Customer service: 2 years (Required)
Work Location
* Remote
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