Experienced Customer Service Coordinator - US- Remote - #3885

Are you a customer-centric individual with a passion for delivering exceptional service experiences? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Service Coordinator to join our US- Remote team. As a Customer Service Coordinator, you will play a vital role in driving customer satisfaction and loyalty by providing top-notch support and guidance to our customers.

About arenaflex

arenaflex is a pioneering healthcare company dedicated to revolutionizing cancer detection and treatment. Our mission is to harness the power of cutting-edge technologies, innovative approaches, and collaborative partnerships to bring about a new era in cancer care. With a strong focus on early detection, we are committed to making a meaningful impact on the lives of patients, families, and communities worldwide.

About the Role

As a Customer Service Coordinator at arenaflex, you will be the face of our organization, interacting with customers through various communication channels, including phone, email, chat, and more. Your primary responsibility will be to provide accurate and timely information, expertly guiding customers to successful outcomes while troubleshooting issues and addressing their needs. You will also be responsible for documenting interactions, maintaining accurate records, and collaborating with colleagues to share knowledge and solutions.

Responsibilities

* Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g., phone, email, chat, fax, etc.)

• Provide accurate information and expertly guide people to achieve their task or goal
• Address customer issues, troubleshoot, and follow-through to ensure full resolution
• Perform assigned daily tasks that support customer satisfaction
• Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
• Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future
• Document interactions during scheduled working hours
• Stay informed and knowledgeable about arenaflex products, services, processes, and procedures, and use that knowledge to address customer needs
• Meet performance metrics and service level agreements (SLAs)
• Strive to achieve high levels of customer satisfaction and ease of doing business with arenaflex
• Collaborate with colleagues to share knowledge and solutions that help everyone be their best
• Participate in team meetings and training sessions, and complete all required training on time
• Escalate complex problems to senior team members or supervisors
• Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed
• Clearly and effectively communicate with customers and colleagues
• Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
• Embody arenaflex values and communicate with others in accordance with these standards
• Report customer and employee feedback to help improve products, services, and processes

Essential Qualifications

* High school diploma or equivalent, with 1-2 years of applicable customer service experience

• Associate's or Bachelor's degree (BS/BA) with 1 year experience required
• At least one year experience in Life science / biotech / lab / healthcare providing customer support is required
• Ability to type at least 60 words per minute with minimum 98% accuracy
• Strong computer, internet, and software operation skills
• Excellent communication and interpersonal skills
• Strong attention to detail and willingness to ask questions to get to the right solution
• High degree of accountability and follow-through on assigned tasks and commitments
• Coachability and aptitude to accept and apply constructive feedback in a professional manner
• Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth
• Ability to thrive working independently as well as within a highly-collaborative team environment

Preferred Qualifications

* Proficiency in MacOS

• Hands-on usage of Salesforce.com customer relationship management (CRM) software
• Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc.
• Track record of working efficiently and responsibly in a remote work environment
• Experience in customer service call center
• Past work in a fast-paced, high-growth company
• Bilingual proficiency- Spanish

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home or a designated workspace. arenaflex values work-life balance and offers a range of benefits to support your well-being, including flexible time-off, a 401k with a company match, and a comprehensive medical, dental, and vision plan. Our company culture is built on collaboration, innovation, and a passion for making a difference in the lives of others.

Compensation and Benefits

The expected, full-time, annual base pay scale for this position is $41K-$48K Total Base Pay Range. Actual base pay will consider skills, experience, and location. Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job