Experienced Customer Service Representative – Delivering Exceptional Experiences in a Dynamic Retail Environment

At arenaflex, we're on a mission to revolutionize the way people interact with our brand. As a Customer Service Representative, you'll play a vital role in shaping the customer experience, ensuring that every interaction is nothing short of exceptional. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a pioneering retail company that's disrupting the status quo in the industry. With a commitment to transparency, honesty, and integrity, we've built a reputation for delivering an unparalleled customer experience. Our team of over 25,000 associates is dedicated to making a meaningful impact, both in our communities and in the lives of our customers. As a leader in the industry, we're proud to be recognized as one of the FORTUNE 100 Best Companies to Work For.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers through various channels, including phone, email, and in-person interactions. You'll work closely with our Service Department to ensure seamless communication, resolve issues efficiently, and exceed customer satisfaction expectations. If you're a team player with a passion for delivering outstanding service, we invite you to join our dynamic team!

Key Responsibilities

* Answer incoming service calls in a prompt and friendly manner, displaying empathy and a positive tone of voice throughout the customer interaction

• Assist Customer Advisors/Service Consultants with customers when needed
• Answer basic service department questions, schedule service appointments, and route customers' calls
• Provide written messages to the responsible party in a timely manner
• Complete reminder calls for customers scheduled for an appointment
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
• Contact customers with Repair Requests to schedule appointments
• File repair orders and all supporting documentation daily
• Audit all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines
• Ensure the loaner log and dealer tags are always in compliance with audit requirements

Job Specifications

* Accountable to Associate 1 Competency Model

• Demonstrate exceptional interpersonal, communication, and customer service skills
• Demonstrate exceptional telephone etiquette and active listening skills
• Execute Retail Service Standardized Work
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes
• Maintain or exceed the arenaflex guidelines for customer satisfaction
• Read, interpret, and transcribe data in order to maintain proper records
• Intermediate computer skills, including spreadsheet knowledge

Customer Operator Job Description

* Successfully work with associates in other departments within the store

• Perform multiple duties in a high-energy, fast-paced working environment
• Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone
• Stay current in arenaflex provided training in all areas of the Service process
• Possess intermediate computer skills

Working Conditions

* Primarily indoor environment; may include working at times in noisy conditions

• May require sitting or standing for extended periods of time
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days
• Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas
• Adhere to all arenaflex policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure your success
• A chance to make a meaningful impact in the lives of our customers and in our communities

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role with arenaflex. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. Apply for this job